Retail Fragrance Sales Leader, Makalapua - Full Time

Job Summary

As a Fragrance Team Leader your focus is to drive sales and service the customer across the Fragrance department(s). You are responsible for sharing your extensive product knowledge and developing and motivating a team of colleagues to deliver excellent customer service and meet sales goals.

You will also partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events to achieve sales goals.

What we can offer you :

• An inclusive, challenging, and refreshingly fun work environment
• Ability to perform impactful work with tangible results
• Coverage across medical, dental, vision, and retirement
• Employee Assistance Program (mental health and financial literacy resources)
• Fully-Funded education benefits may include 100% of tuition, books, and fees
• Merchandise discounts
• Colleague Resource Groups (CRGs), give-back / volunteer opportunities

What you will do :

• Connect the business priorities to the daily activities of all colleagues by understanding and providing direction on how brand training, events, and product strategies drive sales.
• Inspire teamwork, clearly model behavior, and articulate activities to achieve sales goals and elevate the customer experience
• Communicate with vendors and store leadership to execute events based on the marketing calendar to achieve sales plan
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals
• Onboard new hires, review colleague productivity levels, provide coaching / feedback, and partner store leadership on team performance
• Support cross-brand selling environment and train Fragrance team on all unassisted brands and department key items
• Offer the customer compelling experiences, opportunities to discover products, and relationships that keep them coming back
• Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
• Build brand loyalty through engaging customers in our rewards program
• Foster an environment of continuous learning through personal behaviors, product demonstrations and peer to peer learning
• Remain up to date on product knowledge by attending virtual and in-person training from designated brands
• Merchandise new receipts, process damages, testers and select merchandise to return to vendors
• Adhere to safety and hygiene standards; comply with asset protection control procedures

Who you are :

• Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store and office, with every customer and colleague
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful and able to adapt quickly to changing priorities
• Self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and / or holidays
• High school graduate or equivalent (general education degree or GED)
• Have 1-2 years of direct experience (preferred)

Essential Physical Requirements :

• Prolonged periods (at least two consecutive hours) of standing / walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision
• Lifting at least 30 lbs.
30+ days ago