A company is looking for a Manager, Member Success Operations to lead their service center team.Key Responsibilities : Oversee daily operations of the Member Success organization, ensuring team availability and resource alignmentSupport KPIs and implement best practices to enhance customer satisfaction and operational performanceCollaborate with leadership to align operational goals with strategic planningRequired Qualifications : Minimum of 2 years of leadership experience in a customer care / call center environmentMinimum of 3 years of experience with call center operations, including training and workforce managementExcellent understanding of call center technology and software applications, with experience in Zendesk preferredAbility to analyze data and make data-driven decisions to improve performanceSound knowledge of call center operations, performance metrics, and quality assurance processes
Member Success Operations Manager
A company is looking for a Manager, Member Success Operations to lead their service center team. ...
Revenue Operations Manager
Members is a rapidly growing, invitation-only community of private investors sharing deals, insights, and contacts. We are seeking a scrappy startup operator with experience in Sales and Growth Operations. Develop and implement success strategies for client onboarding and retention. Design, build, a...
Member Escalations Operations Manager
A company is looking for a Member Escalations Operations Manager to oversee a service-focused production operation. ...
Senior Manager, Operations - Head of Seller Success & Strategic Account Management (Walmart Loc[...]
Are you ready to play a pivotal role in driving the success and growth of Walmart Local Finds? We are seeking a Senior Manager to lead our Seller Success and Strategic Account Management team, overseeing key functions such as:. Seller Success, Account Management, Merchant Operations, Operations, or ...
Customer Success Operations Manager
Customer Success Operations Manager. You will partner with many cross-functional teams such as finance, sales, marketing, operations, and others. CS strategy/business operations roles. ...
School Operations Manager
As the sole leader of operations within a specific Success Academy school, reporting to the Principal and Regional Operations Manager, our School Business Operations Managers serve as core members of the leadership team ensuring high levels of operational excellence every day, overseeing daily opera...
Product Marketing & Operations Manager, Partner Success - New York
The TikTok Ads Creative and Ecosystem team is seeking an experienced Product Marketing and Operations Manager who will be focused on Partner Success. This role is critical in providing operational support throughout the product development lifecycle and ensuring success across key products and busin...
Customer Success Operations Manager
We are looking for a Customer Success (CS) Operations Manager to join our team at EliseAI. Collaborate with the Customer Success and Operations teams to build efficient processes for onboarding, renewals, and client health monitoring. You will play a key role in optimizing our Customer Success proce...
Manager, HC Shared Services & Operations
HC Shared Services & Operations Manager. Identify and implement opportunities for employee and manager self-service in Workday, streamlining processes and empowering employees and managers to handle routine tasks independently. Manage annual projects regarding onboarding, school staff planning, and ...
Member Escalations Operations Manager
We're hiring a Member Escalations Operations Manager to join our Member Escalations team. Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. You will support our mission by driving a best-in-class service-focused production o...