Customer Account Manager

Customer Account Manager-15942

Description

Develops and maintains positive customer relationships by addressing customer concerns in a proactive and timely manner in accordance with company standards

Performs cost analysis to help maximize profits by offering alternate solutions within the confines of the contract

Reviews customer repair orders and initiates company repair processes, communicates any changes in customer requirements to the organization

Informs company personnel of incoming customer orders

Updates and maintains customer profiles for all departments regarding Customers Contract or LTA requirements (if any), Parts Manufacturer Approval (PMA) or Designated Engineering Repair (DER) usage, Turn-around-Time expectations, quality, and accounting requirements.

Monitors processing of all customer requests and orders, both internal and external of plant, to ensure compliance with the customers’ requirements

Coordinates the resolution of all customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters

Communicates with the customer to acknowledge receipt of all customer requests and provides status reports to the customer on a regular basis or as requested by the customer

Acts as focal point for all incoming and outgoing written and verbal communication with assigned customer(s)

Autonomy to price jobs according to market at own discretion

Provides already established Flat Rate Pricing (FRP) and time and material quotations

Coordinates and attends customer off-site and on-site visits in company with Sales & Marketing staff (as required)

Performs other duties as assigned

Qualifications

Thorough knowledge of :

• Customer service in manufacturing, purchasing or an aerospace related environment
• Microsoft office basics

Skill to :

• Communicate orally and written
• Manage multiple tasks simultaneously with rapid changes in priorities
• Handle adverse and urgent situations
• Learn industry-related software
• Learn all products and services provided to the customer

Education

Bachelor’s degree in business preferred. In lieu of degree, a combination of at least 10 years of Account Management / Management / Customer Relations experience and post-secondary education will be considered.

Customer Service

Primary Location

United States-Texas-Grand Prairie

Schedule

Full-time

Overtime Status

ExemptWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.