Customer Account Manager-15942
Description
Develops and maintains positive customer relationships by addressing customer concerns in a proactive and timely manner in accordance with company standards
Performs cost analysis to help maximize profits by offering alternate solutions within the confines of the contract
Reviews customer repair orders and initiates company repair processes, communicates any changes in customer requirements to the organization
Informs company personnel of incoming customer orders
Updates and maintains customer profiles for all departments regarding Customers Contract or LTA requirements (if any), Parts Manufacturer Approval (PMA) or Designated Engineering Repair (DER) usage, Turn-around-Time expectations, quality, and accounting requirements.
Monitors processing of all customer requests and orders, both internal and external of plant, to ensure compliance with the customers’ requirements
Coordinates the resolution of all customer issues related to pricing, schedule, cost, quality, warranty, invoicing, and technical matters
Communicates with the customer to acknowledge receipt of all customer requests and provides status reports to the customer on a regular basis or as requested by the customer
Acts as focal point for all incoming and outgoing written and verbal communication with assigned customer(s)
Autonomy to price jobs according to market at own discretion
Provides already established Flat Rate Pricing (FRP) and time and material quotations
Coordinates and attends customer off-site and on-site visits in company with Sales & Marketing staff (as required)
Performs other duties as assigned
Qualifications
Thorough knowledge of :
- Customer service in manufacturing, purchasing or an aerospace related environment
- Microsoft office basics
Skill to :
- Communicate orally and written
- Manage multiple tasks simultaneously with rapid changes in priorities
- Handle adverse and urgent situations
- Learn industry-related software
- Learn all products and services provided to the customer
Education
Bachelor’s degree in business preferred. In lieu of degree, a combination of at least 10 years of Account Management / Management / Customer Relations experience and post-secondary education will be considered.
Customer Service
Primary Location
United States-Texas-Grand Prairie
Schedule
Full-time
Overtime Status
ExemptWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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