Digital Product Manager

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential.

Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility .

JOB SUMMARY

The Arch Insurance Digital Product Management team has responsibility for solving human and business problems with new technology.

This role drives the product strategy, product roadmap development, and market delivery / operation of the product offering in assigned business segment.

The Digital Product Manager will work closely with business partners and IT to effectively execute against digital initiatives including Partner Products, web / mobile channel, and Enterprise Technologies.

The incumbent will be an effective communicator, who is action oriented, thinks strategically, and is skilled in both product strategy and operational efficiencies.

RESPONSIBILITIES

Partner with the Strategic Operations Manager, as well as Business & IT leaders to develop & maintain product roadmaps that will be incorporated in to the broader company product portfolio plan

Build & foster relationships with key stakeholders to validate product strategy and roadmap

Plan, prioritize, and manage the product feature backlog from concept through user adoption

Lead product release planning, setting expectations for delivery

Coordinate with Engineering and development teams to ensure consistent execution of product plans

Actively and collaboratively mitigate roadblocks by engaging business & IT partners to develop and execute action plans to address gaps

Work with IT and Business partners to ensure the digital product in operation are well understood and supported

Assist with preparation of business case (financial / ROI) analysis to quantify & determine the value to the company of a current or potentially new system / application.

Understands the customer and their needs.

Delivers with an Agile framework

JOB SPECIFICATIONS

Qualifications & Skills :

Strong background in the commercial insurance industry or a related financial services / general insurance industry

Strong communication and presentation skills, with the ability to convey technical concepts in a clear, understandable way

A proven track record of product delivery, with preference for development within an Agile Framework

An action oriented & customer first mindset, comfortable making decisions in a fast-paced, deadline-driven and evolving environment.

Ability to evaluate, analyze and interpret the voice of the customer through a variety of data sources

Ability to be strategic and tactical in day to day interactions

Good consensus building skills

Ability to overcome internal barriers and negotiate resource constraints to produce successful digital initiatives

Ability to establish credibility, influence and effective working relationships with peers and stakeholders.

Comfortable interacting and partnering at all levels across the organization

Working knowledge of usability and user experience design

Ability to understand data and how it relates to product delivery within the insurance industry; e.g. can write basic SQL, understands dimensional models, data quality, and master data management.

Education & Experience :

Required knowledge & skills would typically be acquired through a Bachelor’s Degree in business, computer science or related field (or equivalent in experience) with 3 to 5 years or related experience.

Working Conditions / Environment & Physical Demands :

Normal office environment

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For individuals assigned or hired to work in California, Colorado, Hawaii, Jersey City, NJ; New York State; and / or Washington State, the base salary range is listed below.

This range is as of the time of posting. Position is incentive eligible.

$115,000 - $163,000 / year

Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs.

The above range may be modified in the future