TikTok Shop - Product Operations Lead, Merchandise Listing and Catalog

Responsibilities

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team

The Product Operations team at TikTok helps build holistic go-to-market plans across TikTok's eCommerce products. We are responsible for driving full-funnel product education, product adoption, and revenue across TikTok's eCommerce products.

This team is the voice of the market and collects, prioritizes, and shares meaningful insights with the product team to shape the future of TikTok's eCommerce products.

Responsibilities :

• Set and maintain TTS categories and attributes, output rules and establish management processes to make the underlying framework structure of categories meet customer needs and support business development.
• Based on user behavior, market trend and business development stage, collected and investigated internal and external needs and feedback, carried out continuous iteration of category structure and attributes, carried out analysis and evaluation of category structure and attributes, and was responsible for the implementation of demand analysis, judgment and implementation of adding, splitting, merging and closing categories.
• Cooperate with product and R&D teams to output product requirements and plans related to category operation side, and improve the effective management and operation efficiency of category platform through product development and operation implementation.
• Cooperate with algorithm, product, search and recommendation teams to realize the visual application of underlying category attribute data to various front-end shopping guide scenarios, and improve the refined operation ability of the platform and consumer experience.
• Work closely with the Product Detail Page (PDP) team to establish the merchant information quality standard and create a better user experience.
• Lead and manage a team of product operation managers across the merchandise listing and catalog domain.

Qualifications

Minimum Qualifications :

• A minimum of 3 years' work experience with the e-commerce industry.
• More than 2 years of e-commerce category operation experience on e-commerce platforms, good understanding and practice of category design methodology, product characteristics and consumer behavior.
• Previous management experience.
• Be good at using data and metrics to determine improvements.
• Good analytical and problem solving skills.
• Strong attention to detail.
• Excellent communication, collaboration and project management capabilities, able to flexibly adjust strategies in complex situations.

Preferred Qualifications

• Experience in global corporations is preferred.
• Experience managing people and business operations end-to-end as a remote site leader.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at https : / / shorturl.at / cdpT2

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