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Manager of Services Delivery

VirtualVocations
Oakland, California, United States
Full-time

A company is looking for a Manager of Services Delivery to oversee a team of Implementation Consultants and Project / Program Managers.

Key ResponsibilitiesEnsure team attainment of utilization and revenue goalsOversee delivery quality and customer satisfaction while managing client relationshipsDevelop scalable professional services processes and frameworks to improve efficiencyRequired Qualifications5+ years of experience in professional services, preferably in a SaaS or e-commerce technology companyProven track record of managing and scaling professional services teamsExperience achieving revenue and utilization targets with expertise in financial forecastingStrong understanding of SaaS implementation processes and methodologiesExcellent project management skills with the ability to manage multiple projects simultaneously

5 days ago
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