Job Overview
As a Counter Manager in the Macy's Cosmetics Department, you will be responsible for managing all aspects of a cosmetics line, including coaching a team of skilled Beauty Advisors.
You will also engage with customers to learn about their beauty and style choices, enhance your creativity through customer consultation and make-up and product application, and feel satisfied when your skills and passion for beauty help you and your team reach sales targets.
What We Can Offer You
- An inclusive, challenging, and refreshingly fun work environment
- Competitive pay and benefits rooted in principles of equity
- Performance incentives and annual merit review
- Merchandise discounts
- Health and Wellness Benefits across medical, dental, vision, and additional insurance
- Retirement Savings Plan with 401k match opportunity
- Employee Assistance Program (mental health counseling and legal / financial advice)
- Resources for continuous learning, career growth, and leadership development
- Paid Time Off
- Fully-Funded education benefits - may include 100% of tuition, books, and fees
- Colleague Resource Groups (CRGs) and give-back / volunteer opportunities
What You Will Do
- Inspire teamwork to reach sales goals and elevate the customer experience
- Create lasting connections with customers who are passionate about cosmetics, beauty, and fragrance
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
- Develop and implement business driving events to achieve department goals
- Supervise proper presentation, organization, storing, and replenishment of stock
- Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
- Meet and exceed your own and the company’s sales goals
- Work well with vendors to get the best business outcomes
- Manage vendor events and promotions, including scheduling and execution
- Maintain compliance with all hygiene standards
Skills You Will Need
- Leadership : Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
- Subject Matter Expertise : Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
- Analytical Skills : Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
- Communication : Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.
- Interpersonal Skills : Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
- Creativity and Strategic Thinking : Ability to think creatively, strategically, and technically to address business challenges and opportunities.
- Detail Orientation : Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
- Collaboration : Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience
Who You Are
- Able to coach and provide feedback to Beauty Advisors to exceed daily goals
- Possess a passion and a business-minded attitude to succeed in a performance-based setting
- Able to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment
- Enthusiasm for the beauty industry and the skills to provide outstanding customer care
- Strong organizational skills to manage multiple tasks at once while maintaining superior results
- Flexible and able to use sound judgment in ambiguous situations
- Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
- 3 to 5 years of relevant work experience
Essential Physical Requirements :
- Prolonged periods (at least two consecutive hours) of standing / walking around the store or department
- Frequent use of computers and handheld electronic equipment
- Reaching, including above eye level, crouching, kneeling, stooping and color vision.
- This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder.
- Lifting and moving items weighing up to 25 lbs.
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