Technical Consultant

06th May, 2024

Technical Consultant #992158

Summary :

• At Baxter, we're passionate about building software that solves problems. We count on our IT Site Reliability Leads to empower users with IT services, solutions and operations essential to their day-to-day productivity, enabling them to pursue Baxter's mission to save and sustain lives.
• The IT Site Reliability Lead is responsible for ensuring that all IT services, solutions and operations are being delivered with quality, timeliness and reliability.
• This role will require a combination of technical, analytical, and problem-solving skills, and works closely with IT and business leaders at the site, at Global IT Centers, and at locations around the world.

Essential Duties and Responsibilities :

• Deliver site IT services in line with quality, reliability and cost expectations.
• Responsible for Margin Improvement Projects delivery.
• Monitor site incident and request tickets to ensure they are resolved within SLA and that root cause is identified and addressed.
• Ensure that critical site applications are available, patched, backed up and supported by business and IT owners.
• Drive adoption of enterprise digital technologies, methodologies and solutions.
• Own the roadmap for site reliability improvements and synchronize upgrades, patching and project efforts with site downtime windows.
• Collaborate with supporting partners and IT teams including on site support, remote desktop support, TCS to maintain IT site reliability targets.
• Develop and maintain site reliability targets that support the site's compelling business need (CBN).
• Improve site digital literacy, organization change management and IT updates as required to support enterprise initiatives.

Qualifications and Experience :

• 5 years of experience in manufacturing IT operations, preferably leading IT programs and projects or leading an IT service or solutions team within a site.
• IT software or hardware implementation experience.
• Proven experience working across functions and levels to drive site level IT results.
• Work in a multicultural and global environment.
• Self-learner, self-starter.
• Provide training and knowledge sharing.

Education and / or Experience

• Bachelor's degree in Computer Science, Telecommunications, or related field preferred or relevant work experience.
• Understanding of Industry 4.0 and connected devices in the manufacturing space.

Additional Info :

At FastTek Global, Our Purpose is Our People and Our Planet . We come to work each day and are reminded we are helping people find their success stories .

Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.

We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years !

FastTek Global is a financially strong, privately held company that is 100% consultant and client focused , operating in nearly half of the states in the U.S., Europe and India.

We've differentiated ourselves by being fast, flexible, creative and honest . Throw out everything you've heard, seen, or felt about every other IT Consulting company.

We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.

Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include :

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.

FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019 , 2020, 2021, and 2022!

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