Engineering Manager, Software Delivery

Our Mission

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

iSeatz provides digital commerce and loyalty tech solutions that enable travel and lifestyle bookings to global customers including American Express, Expedia, and IHG Hotels.

Our proprietary platform processes over $9B per year in transactions.

We have a history of long-term trusted relationships and innovation that drives tangible value to our customers through a customizable, scalable, and secure platform, a global third-party marketplace, and loyalty integration.

We aspire to put our customers at the heart of every decision and exceed their expectations with best-in-class solutions and business-value innovations.

What you’ll do

The Engineering Manager reports to the Director of Engineering and leads full-time and contractor team members across the globe.

In this role, you will enhance the overall product quality and engineering processes of our current and future booking and transaction platforms while collaborating with cross-functional leadership teams, vendors, and our customers.

Your Impact

• Hire, lead, coach, mentor, manage, train, and coordinate the skills and efforts of software development team members, and be a culture and core values carrier for your team.
• Lead and own the design, development, and maintenance of product features, APIs, frameworks, and platform components.
• Effectively collaborate and communicate with product, project managers, customers, architects, and other stakeholders in a fast-paced Agile environment.
• Manage and support various non-production environments to ensure proper configuration and availability, and be a champion of quality.
• Promote collaboration, automation, continuous integration and delivery, continuous monitoring, and continuous learning and improvement.
• Build a performance- and accountability-driven team culture while defining engineering KPIs, team vision, goals, and strategy.
• Use data, business cases, and industry knowledge to communicate with your team, peers, and leadership, and infuse relevant thought leadership into all planning discussions.
• Actively participate and contribute to all employee engagement and performance management initiatives, both org-wide and team-specific.
• Develop flexible, scalable resource management plans to enable the achievement of new business and expansion revenue targets.
• Deliver a scalable strategy to meet SLAs related to warranty cost, uptime, incidents, and bugs including managing and supporting incident outages, escalations, and a 24 / 7 on-call rotation.
• Review existing processes and recommend changes or institute new processes as necessary, including the areas of monitoring, upgrades, tuning, etc.

What you bring to the table

• 3+ years of experience leading, managing, and mentoring high-performing software development teams (UI & Backend) distributed across time zones.
• Bachelor's degree or higher (or equivalent professional experience), with 5+ years of experience building SaaS-based software products and platforms.
• 5+ years of previous experience building software products using web technologies like Java, React, Javascript, NextJS, Typescript, REST, Docker, SpringBoot, Snowflake, Redis, Rust, CI / CD, DevOps, etc.
• 3+ years of experience working on cloud platforms like AWS.
• 3+ years of experience working in a fast-paced Agile environment, collaborating with cross-functional stakeholders and directly interacting with customers.
• 3+ years of experience working on customer-facing products, requiring end customer / client collaboration and communication.

Bonus points

• Experience building travel-based products and platforms like air, car, and hotel booking tools, engines, and suppliers.
• Experience with AWS ecosystems like CodeBuild, CloudWatch, ECS, SQS, RDS, DynamoDB, etc.
• Experience building commercial-grade APIs.

Location

This role is remote and can be located anywhere inside the continental United States. iSeatz is a New Orleans-based company with Central Time Zone business hours, but feel free to work from your home office, from the beach, or from the cottage you rented for the summer!

What we bring to the table

iSeatz is among the most prominent tech employers in New Orleans. With employee engagement and community impact at the forefront of our culture, we have been named a 2020 Top Workplace by nola.

com and honored as one of the CityBusinesses’ Best Places to Work since 2008, including a 1st place award in 2020, at the height of a global pandemic.

iSeatz is committed to ensuring all employees are given every opportunity to succeed and grow within and beyond their current roles and responsibilities.

We work diligently to build and maintain trust among our workforce in everything we do, beginning with fostering an autonomous and thought-provoking work environment.

Micromanagement does not have a place at iSeatz. You will be trusted to use the knowledge and experience that brought you to iSeatz in tandem with the support of your manager and those around you, as needed, to deliver a high-quality end product.

We value a diverse workplace

We are committed to building and maintaining a culture of support, awareness, and sensitivity about the importance and impact of our differences and leverage these differences to build a stronger iSeatz.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact the People Operations Team at [email protected].

A note about joining our workforce

At iSeatz, we’re looking for candidates who are genuinely excited about joining our fast-paced and motivated team. If you’re not enthusiastic about the opportunity to be a significant contributor;

to lead with confidence, discipline, impact, thoughtfulness, innovation, and accountability; and to bring your passion and drive for this specific role to the table, we ask that you kindly refrain from applying.

On the other hand, if this all sounds like you, we can’t wait to hear from you! Come help us shape the future of the travel and loyalty tech industry.

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