A company is looking for a Director of Customer Support to lead their Customer Support team and enhance service delivery.
Key ResponsibilitiesLead and coach a team of support professionals to improve customer satisfaction and response timesDrive operational improvements and implement new processes for a high-performing support teamRepresent the voice of customers in cross-functional discussions and build a Voice of the Customer programRequired Qualifications5+ years of experience leading a support team in a high-volume environment3+ years managing second line level people managers / leadersProven track record of developing customer relationships and resolving escalationsExperience building a tiered support structure and achieving SLAsAbility to navigate fast-paced and evolving environments effectively
Director of Customer Solutions Engineering
A company is looking for a Director of Customer Solutions Engineering. ...
Sr Director Customer Retention, Marketing
Director, Student GTM develops strategy and oversees activation, tracking and optimization of the University’s active student, leave of absence (LOA), and reentry course starts, GTM plans and contact strategies (including engagement journey milestones and communication touches such as email, text, d...
Director of Customer Solutions
A company is looking for a Director of Customer Solutions and Onboarding. ...
Customer Service Representative 4 Mvd Support Svcs
This position is considered a subject matter expert (SME) handling a high volume of complex calls and correspondence from MVD Field Offices, Court personnel, Law Enforcement, and other government entities in and out of the state of Arizona; responsible for providing highly technical and specialized ...
Director of Customer Success Enablement
A company is looking for a Director of Customer Success Enablement to develop and drive programs that enhance customer experience and support retention and expansion goals. ...
Customer Support Specialist (Virtual)
A Customer Support Specialist provides high levels of customer support for both current and former students, as well as internal and external customers, through various communication channels. Primarily responds to customer support requests related to University technologies and directory assistance...
Director Customer Support
The Director Customer Support is part of the Operations Management team and is responsible for managing and leading the Customer Support team. In this role you will be responsible for first and second level 24 x 7 support to Limelight Network’s customers and potential customers. This position will i...
Director of Customer Success
Truleo is looking for an experienced Director of Customer Success to oversee customer success teams and guide customer success managers (CSMs) to increase a company’s customer base, retention and engagement. Drive the resolution of any escalation and continually update the customer of any escalation...
Director of Customer Success
Truleo is looking for an experienced Director of Customer Success to oversee customer success teams and guide customer success managers (CSMs) to increase a company's customer base, retention and engagement. Drive the resolution of any escalation and continually update the customer of any ...
Director of Sanctioning & Competition Support
Assist with the annual update of the USAP Tournament Director Handbook and Tournament Director Check List. Provide additional department and customer service support during heavy player registration periods which occur on the front-end of USAP owned and operated events including the National Champio...