ITIL Project Manager

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities.

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development.

You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance.

We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a ITIL Project Manager at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a community’s most vulnerable.

Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges.

Here are the details on this position.

Your role in our mission

• Develop and implement a service management strategy that meets the needs of customers.
• Lead service delivery project management teams by breaking down bigger technological programs and assisting with project staffing
• Monitor and evaluate service delivery processes to ensure high levels of customer satisfaction. Ensure that service delivery and service support processes are on track for the consistent delivery of a high level of client service.
• Ensure all access, defects, incidents and problems are addressed in timely manner, coordinate with stakeholders, and establish effective communication between stakeholders for post-incident reviews
• Identify potential service improvement opportunities and develop solutions to address them.
• Spearhead service delivery project planning and tracking, Service Level Agreement (SLA) tracking and oversight of assigned staff by providing direction and deadlines to ensure quality and timely completion of tasks
• Communicate with the client, company and project team leadership, measuring and sharing project metrics / status; recommend program changes as needed
• Create project / release schedules, program definitions, budgets and objectives to ensure the quality of project deliverables across all phases
• Actively manage projects by quickly escalating any risks and implementing risk mitigation solutions

What we're looking for

• 3+ years of experience managing complex projects, programs or initiatives through a full project management life cycle, with 1 or more years of service management and 1 or more years of Medicaid or Medicare experience preferred
• ITIL experience
• Problem Management experience
• Expertise with project management methodology such as Catalyst or Certified Project Management Professional (PMP)
• Modern understanding of budget development, control and assurance methods, and project management software
• Ability to lead and translate the broader objectives of a program into clear and achievable project scope and milestones that can be worked toward
• Leadership to train, guide and mentor the work of junior colleagues
• A strong executive presenter who communicates ideas clearly
• Creative problem-solver who is capable of managing complex projects and collaborating with cross-functional teams

What you should expect in this role

• Opportunities to travel through your work (0-10%)
• Hybrid work environment 3 days a week in the office as needed for face-to-face and client meetings with the remainder of time remote work.

The office is located in the Roseville / Sacramento area.

• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 08 / 05 / 2024

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The pay range for this position is $59,500.00 - $85,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone.

Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.

Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We celebrate diversity and are dedicated to creating an inclusive environment for all employees.