Responsibilities
- Administer certifications and assist service providers as requested for start-up trainings, site certifications, and installations
- Process and follow up with return goods authorization requests to ensure timeliness from all parties, acting as liaison with the Distribution Center and suppliers to coordinate shipments
- Process orders for assigned accounts and as needed to support team
- Developing and coordinating standardized operating procedures for dispatch processes
- Exchange with team members and managers to analyze and develop best practices
- Backup as needed for orders
- Participate in all required company programs and activities
- Cultivate relationships with external partners and internal partners to ensure quality processes are followed
Qualifications :
- An Associate's degree or equivalent experience is preferred
- Personable with good relationship-building skills
- Microsoft Office skills, especially Outlook, PowerPoint and Excel
- Working knowledge of order management systems such as SAP is a plus
- Working knowledge of customer management systems such as Salesforce is a plus
- Ability to calculate and work with figures and amounts such as distances, times, and dates
- Strong verbal presentation, questioning, listening skills with the ability to effectively present information and respond to questions from diverse groups of people.
OAK-BKS
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