Administration
Create and implement procedures for new programs.
Assist in conducting weekly / monthly departmental meetings.
Ensure attendance at the weekly meetings.
Prepare, implement and compile data for the strategic marketing budget, forecasts
and other reports as directed / required
Conduct and attend review meetings, weekly strategic sales meetings, management
meetings and other meetings as required / requested
Manage all advertising, public relations and promotional activities
Prepare communication plans to ensure that all new initiatives are rolled out
effectively
Create and implement a Marketing Strategy at for Food and Beverage at all
properties
Organize and submit invoices for promotions & entertainment
Update calendars and disseminate information to operations and hotel teams.
Manage weekly update(s) to the corporate team on your properties marketing efforts
and results.
Monthly ROI report on initiatives to Director of Food and Beverage and Concrete / IGC
Hospitality team
Assist in the execution of any and all marketing initiatives in property marketing
plans.
Manage the creative request process ensuring that the creative is authentic and on
brand.
Financial Aspects
React with urgency to any forecasted sales and profit shortfalls to budget.
Recommend and assist in the implementation of activity to stimulate short-term sales
revenue where required
Maintain budget Food Cost.
Maintain budget Beverage Cost.
Ensure that payroll is signed off and submitted on time for FOH Departments.
Ensure Vacation / Holiday / Sick and Personal days are tracked and logged with HR
for Record.
Ensure labor costs are in line, work to remove OT hours and maintain productivity
levels throughout all FOH positions
Work to constantly increase average check and drive more covers
Employee Relations
Monitor and identify training needs within the FOH.
Assist / Ensure the development of formal training plans and service standards
Ensure all new employees are fully inducted into each department.
Conduct performance feedback for all relevant staff as and when required.
Ensure that disciplinary interviews and counseling sessions are executed
appropriately and be involved when necessary.
Ensure that TIPS Training is conducted and each staff member remains in
compliance
Develop and mentor all staff when possible.
Establish and monitor effective employee relations.
Miscellaneous
Monitor FOH personnel to ensure that guests receive prompt, cordial attention and
personal recognition.
Communicate with BOH
Schedule and regularly conduct routine inspections of equipment and areas under
the control of FOH management Staff.
Advise and implement policy of Recruitment, Scheduling, Menu development, Drinks
Development, Staff Training and Opening procedures with regards to focused meal
periods.
General Duties
Responsible for ensuring that all guests have an engaging, dynamic experience.
Create, manage, and execute a programming strategy for restaurant, lounge, and
entertainment areas at hotel
Manage third party software relationships with programs including but not limited to
Triple Seat, Delphi, Open Table, Seven Rooms, Resy, etc.
Prepare and execute annual marketing plans
Manage and execute promotional events, be present and coordinate events
Manage & market special events Sales and Marketing eg. NYE, Halloween,
Fashion Week, pop ups & other relevant events
Manage Social Media in conjunction with partners for guest engagement.
Manage and disseminate event calendars to employees and guests, within rooms.
Establish and foster new relationships that drive revenue and increase brand
awareness for the properties
Manage F&B VIP services program for all venues.
Guest follow through with all reservations
Perform neighborhood outreach to surrounding businesses to create a base local
clientele.
Develop strategies to increase share from competitors
Attend any meetings or training sessions or courses as required.
Attend weekly manager meetings
Assist fellow employees to perform similar or related jobs as and when
necessary.
Ensure guest satisfaction by performing such duties as attending to their
requests and inquiries courteously and efficiently, and accepting changes or
additions in work hours, which are necessary for the maintenance of
uninterrupted service to our guests.
Continuously seek opportunities to learn and improve knowledge of the job.
Undertake any reasonable request made by a member of management.
Ensure all purchasing is taken care of inside current budgeting.
Oversee Staff Schedules with a view to minimizing overtime where possible
Open and close restaurant ensuring highest standards are achieved.
Create and maintain employee banks, ensuring 100% accuracy
Collect employee cash-outs with focused on accuracy.
Perform basic duties for tip pool
Guest and Public Relations
Meet regular and VIP guests as needed.
Create and maintain a personal and respectful rapport with regular guests.
Entertain existing and potential clients to maintain customer loyalty.
Create and implement a Marketing Strategy
Maintain relationship with our PR company