STX is a world leading manufacturer of lacrosse and field hockey equipment. No matter the product, STX is driven by the same philosophy that spurs every innovation - create the highest quality, cutting edge sports equipment that enables players to reach peak performance on the field.
We are currently looking for a Customer Service Representative to become a part of our team.
Responsibilities :
- Provide quality service and knowledge to our customers in a variety of areas, including but not limited to : order entry, product information and recommendations, availability, billing and other queries
- Utilize and reference our programs and data bases pertaining to order processing, returns, and ecommerce
- Maintain a direct relationship with both retailers and consumers via phone and email
- Professionally address all incoming requests promptly and thoroughly
- Collaborate daily with other internal departments such as Marketing, Research & Development, Accounting, Warehouse and Operations
- Maintain customer accounts (account notes, pricing, contact information and addresses)
- Accurately and efficiently gather information to fulfill both customer and business needs
Requirements :
- Highly developed customer service skills and commitment to customer satisfaction
- Ability to communicate clearly and professionally in any setting, with a positive and pleasant attitude
- Strong work ethic and team player mentality
- Gain a strong knowledge of products and procedures in each brand category
- Detail oriented and organized with strong documentation skills
- Willingness to work a flexible schedule if needed, dependent upon seasonal workload
- Confident working in a fast paced environment, prioritizing and managing time efficiently
- Basic computer and program skills including Microsoft Word, Excel and PowerPoint
Experience in customer service or front desk position is requested, but not required.
STX offers a strong benefits package that includes healthcare and 401K. Our long standing commitment to our company vision of empowering higher performance and living up to our stated core values created a unique and welcoming work environment which promotes diversity.
If this opportunity is of interest, please submit an application. Thank you for your interest in STX!
Please NO phone calls, subcontractors, third party or recruiting agencies. Thank you.
STX, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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