Job Description
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.
As a Front Desk Agent, you will :
- Greet, register, and assign rooms to guests during their check-in process.
- Complete check-in and check-outs for all reservations.
- Issue room key and escort instructions to Bell Staff
- Transmit and receive messages, using phone, text, and teams messaging.
- Date stamp, sort, and track incoming mail and messages.
- Answer inquiries about hotel services, benefits, guest registration, shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests' accounts.
- Maximize Room Inventory and manage according to resort occupancy.
- Create and confirm and reservations.
- Compute bills, collect payments, and make changes for guest's reservations and accounts.
- Balance all accounts for guest reservations, ensure all payments were accounted for.
- Post, collect, and monitor all guests room charges.
- Complete due outs before the end of the shift.
- Conduct nightly bucket checks.
- Be responsible for resolving all guest concerns, by providing high quality customer service.
Front Desk Agent
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. As a Front Desk Agent, you will:. ...
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