Job Description
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort.
As a Front Desk Agent, you will :
- Greet, register, and assign rooms to guests during their check-in process.
- Complete check-in and check-outs for all reservations.
- Issue room key and escort instructions to Bell Staff
- Transmit and receive messages, using phone, text, and teams messaging.
- Date stamp, sort, and track incoming mail and messages.
- Answer inquiries about hotel services, benefits, guest registration, shopping, dining, entertainment, and travel directions.
- Keep records of room availability and guests' accounts.
- Maximize Room Inventory and manage according to resort occupancy.
- Create and confirm and reservations.
- Compute bills, collect payments, and make changes for guest's reservations and accounts.
- Balance all accounts for guest reservations, ensure all payments were accounted for.
- Post, collect, and monitor all guests room charges.
- Complete due outs before the end of the shift.
- Conduct nightly bucket checks.
- Be responsible for resolving all guest concerns, by providing high quality customer service.
Front Desk Agent
FirstService Residential - JobID: 5001074503600 [Guest Service / Concierge] As a Front Desk Agent at FirstService Residential, you'll: Greet and direct Residents, guests and invitees; Check guests and service providers in/out; Demonstrate excellent customer service, communication and time management...
Resort Front Desk Agent (start Date No Earlier Than January 20, 2025)
Named one of Central Floridas Top W Front Desk, Agent. ...
Front Desk Agent
Front Desk/Guest Services Agent experience at a hotel/resort preferred . ...
Resort Front Desk Agent - Loews Hotels Universal Orlando
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day.Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employe...
Front Desk Agent | Part Time
Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel a...
Front Desk Agent
Rosen Plaza | Front Office | Full Time. ...
Front Desk Agent - Pier House Resort & Spa.
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. ...
Front Desk Agent - Margaritaville Cottages
Previous Front Desk or Guest Services experience in a luxury environment. ...
Resort Front Desk Agent (Start Date No Earlier Than December 23, 2024)
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day.Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employe...
Hotel Front Desk Agent
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred. ...