Administrative Assistant

Benefits :

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Benefits / Perks

• Competitive compensation package.
• Industry-leading training : Receive comprehensive training and mentoring to elevate your skills and provide exceptional service to our customers.
• Performance-based incentives and bonuses.
• Access to cutting-edge tools and technology to boost efficiency.
• Comprehensive medical, dental, and vision insurance, 401K with company match, paid time off, and 3 weeks of paid time off after 6 months.
• Flexible scheduling options to support personal and family commitments.
• Positive, supportive work environment with team-building activities.

Company Overview

At Storm Guard Roofing of Nashville, we’re more than just a roofing company. We’re a locally owned and nationally backed business committed to helping our customers in their time of need.

Our company culture is one of support, growth, and excellence. When you join Storm Guard, you become part of a team that values your skills, potential, and personal development.

Job Summary

The Office Administrator at Storm Guard Roofing Nashville is a key player in our back-office operations at our Franklin office, providing essential organizational and customer service support.

This role involves managing all incoming communications answering, routing, and addressing inquiries efficiently. The Office Administrator will handle day-to-day bookkeeping tasks, including invoicing, reviewing client electronic files for completeness, and managing accounts payable / receivable.

Additional clerical duties encompass ordering and maintaining office supplies, entering new customer information into our CRM system, updating production schedules, scheduling inspections, and ensuring accurate reporting and filing.

In this role, the Office Administrator will collaborate closely with owners and management to support operational efficiency.

Attention to detail, strong organizational skills, and proficiency in software-based accounting and web-based CRM systems are crucial.

The ideal candidate will work independently with confidence, possess a proactive attitude towards customer service, and contribute to a harmonious office environment.

Work Schedule : Monday to Friday, 8 AM to 5 PM.

Responsibilities

• Bookkeeping : Manage invoicing and accounts payable / receivable.
• Customer Service : Provide excellent support to clients and ensure satisfaction.
• Phone Call Management and Reception : Handle all incoming calls and inquiries professionally.
• Priority Management : Effectively prioritize tasks to meet deadlines and support team objectives.
• Scheduling : Organize appointments and coordinate schedules for team members and clients, including scheduling inspections.
• Conflict Resolution : Address and resolve customer and internal conflicts promptly.
• Filing : Maintain organized records and documentation.
• Support of Ownership : Assist management in various administrative and operational tasks.
• Maintenance and Ordering of Office Supplies : Ensure the office is well-stocked and organized.
• Diligent Customer Follow-up & Follow-through : Follow up with customers to ensure service satisfaction and project updates.
• Commitment to Personal and Team Goals : Strive to achieve individual and team objectives.
• Other Duties as Assigned : Perform additional tasks as necessary to support the team and operations.

Qualifications

• Proven experience in administrative, organizational, and support roles.
• Strong relationship-building skills with clients and team members.
• Proficient in MS Excel for project tracking, reporting, and data management.
• Proficiency in QuickBooks and web-based CRM platforms.
• Excellent verbal and written communication abilities.
• Detail-oriented with a strong focus on accuracy.
• Team player who fosters a collaborative work environment.
4 days ago