Location Aspen, Colorado ,
United States
Job Description
SUMMARY
The IT Support Specialist has primary day-to-day support responsibility for hotel information systems and software applications support.
This includes end-user support, help desk activities, on-site problem resolution and systems installation.
ESSENTIAL JOB FUNCTIONS
Perform desktop and application support across the hotel portfolio
Assist in the identification, diagnosis, and resolution of issues within the hardware and software ecosystems
Onboard new users via Active Directory, Office365, and user specific applications
Excellent verbal and written communication
Maintain commitment to providing excellent customer service in a fast paced and sometimes stressful environment
Occasional after hours work and on-call rotation is required
Provide input on current and future technology and outside support services
Provide support of projects for departments and end-users
Provide end-user problem solving and troubleshooting and delegate support to staff or outside vendors, as needed
Assist in maintaining inventories of all equipment and software and establish standard configuration and operating procedures
Assist in maintaining user configurations, passwords and access privileges
Provide support during system outages or interruptions and maintain contingency operations until full recovery is achieved
Knowledge of Microsoft Windows, Microsoft Office, Active Directory and basic LAN
Windows Server, Windows 10, MS Office Product support
Wireless network hardware : HP Aruba, Ruckus
Guest Systems : Guest-Tek HSIA, AV setup and maintenance
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