Responsabilidades :
- Manutenção e evolução da saúde do cliente;
- Adoção do produto e novas funcionalidades;
- Detecção de riscos, além de redução e controle de churn;
- Renovações contratuais (incluindo negociação);
- Identificação e atuação em oportunidades de upsell e cross sell;
- Envolvimento de seus clientes em ações estratégicas para a empresa;
- Melhoria do NPS da carteira;
- Atuação conjunta com outros times para que os objetivos sejam alcançados.
O que precisamos que você tenha :
- Boa comunicação oral e escrita;
- Familiaridade com o modelo de negócios SaaS;
- Clareza na comunicação interna e externa;
- Capacidade de engajar os stakeholders internos e externos;
- Habilidade de compreensão de cenários e sintetização;
- Proatividade e senso de urgência máximos;
- Capacidade de negociação;
- Liderança em projetos e em todos os temas relacionados a suas contas;
- Inteligência emocional para manter-se equilibrado na liderança e resolução de conflitos;
- Capacidade de lidar com situações de pressão;
- Habilidade para conectar-se com pessoas de diferentes níveis na empresa e nos clientes.
O que seria legal (mas não obrigatório) que você tenha :
- Experiência no mercado de concessionárias atuando como fornecedor na figura de executivo de vendas, CSM, account manager e afins;
- Atuação em startups;
- Experiência com metodologia ágil;
- Vivências em produtos de modelo de negócio B2B.
J-18808-Ljbffr
Senior Business Manager Customer Success Design
A company is looking for a Senior Business Manager, Customer Success Design to lead strategic and operational excellence within the Customer Success Design team. ...
Customer Success Manager
The Customer Success Account Manager is responsible for managing the customer success of 100 or more clients and is the point of contact for all customer interaction post-sale. As a leader in our industry, we are seeking a highly motivated Customer Success Account Manager to join our team and drive ...
Compliance Customer Success Manager
A company is looking for a Compliance Customer Success Manager. ...
Customer Success Manager, Differentiated Support, Amazon Shipping
To help drive this growth, we are looking to hire a Customer Success Manager to join the Differentiated Support Team. As a Customer Success Manager with Amazon Shipping, you will work with Amazon’s top shippers contributing to high ADV (average daily volume) and leverage partner teams across CO/SPS/...
Scaled Customer Success Manager
A company is looking for a Scaled Customer Success Manager to enhance customer engagement and drive product adoption. ...
Customer Success Manager, Insurance
Azuga’s Customer Success Insurance team is looking for a well organized individual that enjoys tackling multiple tasks in a fast paced environment. You will deliver a World Class customer experience while providing efficient and courteous proactive customer service and account management. Become the...
Customer Success Manager
As a Customer Success Manager, you will report to the Manager of Customer Success and will be focused on our mid-level customers' product adoption, utilization, and overall satisfaction. We are looking for a Customer Success Manager to join our growing Customer Success Team. Collaborate with interna...
Customer Success Manager
Crexendo is seeking a dynamic customer success professional to provide customer obsessed service. Assisting in onboarding and implementation to ensure a smooth transition between onboarding and customer service, training, support and on-going growth of the customer’s business requirements and ...
Customer Success Regional Team Manager
We are hiring a Customer Success Regional Team Manager. To support Canonical's growth, we are expanding our CSM team globally and recruiting leaders to help our team of Customer Success Managers across regions. We consider our Customer Success operations an exceptional tool to sustain revenue re...
Enterprise Customer Success Account Manager (CSAM)
About the job As an Enterprise Customer Success Account Manager , you are the delivery leader in our account team and a strategic partner to our customers. Understand Customer Needs: Develop a deep understanding of our customers' business challenges, objectives, and success metrics to h...