A company is looking for a Contact Center Systems Analyst II to drive data analysis and recommend system improvements.Key ResponsibilitiesAnalyze and monitor contact center activity data to recommend technology system improvementsSupport implementation processes and overall solution design, including testing of technology system improvementsIdentify opportunities for streamlining business processes and improving user experience through technologyRequired QualificationsBachelor's degree required2 - 4 years of related experience preferredCall center IVR experience strongly preferredProficiency in Excel and SQL strongly preferredEquivalent experience may be considered
Contact Center Systems Analyst
A company is looking for a Contact Center Systems Analyst II to drive data analysis and recommend system improvements. ...
Contact Center, Business Analyst - Five9 Dialer Management, Lead Generation
We are seeking a skilled and motivated Data Analyst to manage our lead generation initiatives, oversee the Five9 dialer system, schedule sales appointments, and create detailed and accurate reports. This role requires a blend of data analysis expertise, proficiency with dialer systems. Monitor and a...
Contact Center Business Analyst
A company is looking for a Business Analyst- Contact Center to support system and business processes across multiple higher education institutions. ...
Senior Contact Center Analyst
Description & Requirements Maximus is seeking an experienced and detail-oriented Senior Contact Center Analyst to join our team. In this pivotal role, you will be responsible for analyzing and optimizing the performance of our contact center operations to ensure exceptional service delivery. Yo...
Business Analyst - Contact Center
A company is looking for a Business Analyst- Contact Center. ...
Contact Center, Business Analyst - Five9 Dialer Management, Lead Generation
We are seeking a skilled and motivated Data Analyst to manage our lead generation initiatives, oversee the Five9 dialer system, schedule sales appointments, and create detailed and accurate reports. This role requires a blend of data analysis expertise, proficiency with dialer systems. Monitor and a...
(Internal Only Posting) Contact Center Internal Quality Analyst - Posting close date 10/17/2024
The Contact Center Internal Quality Analyst (QA) is resonsible for monitoring and assessing call center customer service calls for quality, efficiency, and performance. ...
Business Systems Analyst, Reg Compliance
Business Systems Analyst, Regulatory Compliance. The Business Systems Analyst will provide system requirement definition and support to ensure Riskonnect Regulatory Functions and Clients are compliant with jurisdiction mandated regulations. Riskonnect is the only provider ranked in the leadership an...
IT Systems Administrator (Housing)
The Database Administrative (Housing Systems) reports to the Housing Department IT Manager, and will be responsible for overseeing the maintenance, support, training and security of departments primary Housing System, which include StarRez Resident and Property Management software, TMA Maintenance a...
Senior Software Engineer AI Platforms
We are looking for a highly skilled Senior Software Engineer to assume a leadership role in developing and maintaining APIs for our AI platform. As a Senior Software Engineer, you will collaborate closely with disparate teams, providing technical expertise, and leading initiatives to enhance our AI ...