A company is looking for a Contact Center Systems Analyst II to drive data analysis and recommend system improvements.Key ResponsibilitiesAnalyze and monitor contact center activity data to recommend technology system improvementsSupport implementation processes and overall solution design, including testing of technology system improvementsIdentify opportunities for streamlining business processes and improving user experience through technologyRequired QualificationsBachelor's degree required2 - 4 years of related experience preferredCall center IVR experience strongly preferredProficiency in Excel and SQL strongly preferredEquivalent experience may be considered
Contact Center Systems Analyst
A company is looking for a Contact Center Systems Analyst II to drive data analysis and recommend system improvements. ...
Contact Center, Business Analyst - Five9 Dialer Management, Lead Generation
We are seeking a skilled and motivated Data Analyst to manage our lead generation initiatives, oversee the Five9 dialer system, schedule sales appointments, and create detailed and accurate reports. This role requires a blend of data analysis expertise, proficiency with dialer systems. Monitor and a...
Lead Contact Center Analyst
A company is looking for a Lead Contact Center Systems Analyst to oversee contact center activity data and recommend technology system improvements. ...
(Internal Only Posting) Contact Center Internal Quality Analyst - Posting close date 10/17/2024
The Contact Center Internal Quality Analyst (QA) is resonsible for monitoring and assessing call center customer service calls for quality, efficiency, and performance. ...
Contact Center Business Analyst
A company is looking for a Business Analyst- Contact Center to support system and business processes across multiple higher education institutions. ...
Contact Center, Business Analyst - Five9 Dialer Management, Lead Generation
We are seeking a skilled and motivated Data Analyst to manage our lead generation initiatives, oversee the Five9 dialer system, schedule sales appointments, and create detailed and accurate reports. This role requires a blend of data analysis expertise, proficiency with dialer systems. Monitor and a...
Senior Contact Center Analyst
Description & Requirements Maximus is seeking an experienced and detail-oriented Senior Contact Center Analyst to join our team. In this pivotal role, you will be responsible for analyzing and optimizing the performance of our contact center operations to ensure exceptional service delivery. Yo...
Systems Support Engineer, Sr (Remote)
The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Responsible for advanced level design, integration, implementation and modification of a wide variety of user info...
Solutions Engineer- GES Premier
Bachelor's Degree or equivalent in Computer Science, Computer Engineering, Electrical Engineering, or related field. We are seeking a Solutions Engineer to join our dynamic sales team. As a Cloud and AI Infrastructure Solutions Engineer, you will play a pivotal role in facilitating the success of th...
Program Manager
RealmOne is seeking a Program Manager to lead a program within our Next-Gen portfolio!. Fifteen (15) years experience as a program or project manager in managing programs and contracts of similar scope, type, and complexity is required. Serves as the main point of contact for the Contracting Officer...