Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program
- Advancement Opportunities
Check us out on LinkedIn at :
Overnight Front Desk (10pm-6am)
Handle all front desk related activities including:. ...
Front Desk Evenings (5pm - 10pm)
Planet Fitness - JobID: 100-146249704 [Guest Service / Concierge] As a Front Desk Representative at Planet Fitness, you'll: Provide an exceptional customer service experience; Check members into the system; Take prospective members on tours then assist them with the new account sign-up process; Faci...
Caregiver - Overnight (10PM-6AM)
Full-Time and Part-Time Overnights (10P-6A). ...
Overnight 10pm-6am
Handle all front desk related activities including: . Overnight Closer (Customer Service Representative). The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Ab...
Overnight 10pm-6am
Handle all front desk related activities including: . Overnight Closer (Customer Service Representative). The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guest...
Overnight Custodian 10pm-6am
Handle all front desk related activities including: . Overnight Closer (Customer Service Representative). The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Ab...
Front Desk Overnights
Essential Duties and Responsibilities.Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.Stock locker rooms with proper supplies/paper products.Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.Foll...
Front Desk Overnights
Handle all front desk related activities including: . ...
Front Desk Hospitality Agent (Overnight)
Our Overnight Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. Be the ...
Caregiver - Overnight (10PM-6AM)
Full-Time and Part-Time Overnights (10P-6A). ...