Computer Operator I

Responsibilities

IGT is seeking a computer operator in the Richmond, VA, area. This position requires you to be flexible with shifts as it is a 24 / 7 operation.

The position offers competitive wages and shift differential for off-shift hours. It is an entry-level position responsible for general technical support of the data systems for lottery sales systems.

This position is NOT a remote opportunity, so the candidate should be local to the data center site. Candidates should also be flexible when working a day or night shift position.

Data Center shifts are 12 hours, 3 or 4 days per week.

• Provides entry to intermediate-level monitoring and solving for operating equipment for one or more jurisdictions and 24x365 alignment to operational procedures, checklists, policies, and national IT Best Practices.
• Performs intermediate-level solutions of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal direction.
• Monitors logical security through the use of established tools and procedures.
• Performs entry-level solutions of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal direction.
• Accurately performs, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report / file transfers and deliveries, messaging, and jackpot details, system locations / configurations, and internal / external customer requests are completed.
• Appropriately coordinates, executes, validates, tracks, follows up on, and advances internal and external customer requests according to established guidelines.
• Submits recommendations to create and maintain operational procedures and checklists.
• Adheres to service level agreements by following established SLA performance requirements
• Adheres to IT standard methodologies by following established IT best practice performance and audit

SUPPORTS LOCAL TESTING POLICIES AND PROCEDURES

• Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
• Assists in providing informal coaching and mentoring to junior-level operators

Playing for What Matters Most - You!

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements) :

• Medical benefits day one of being an IGT employee
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated first-year
• 401K with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability, and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Qualifications

• High School diploma or equivalent required
• IT, technical, or related college degrees or certifications are preferred.
• 1-2 years experience with Service Desk, Help Desk, Call Center, or Customer Service positions
• Essential experience in Microsoft Office (Outlook, Teams, Word, Excel)

TECHNICAL KNOWLEDGE AND SKILLS REQUIRED

Must be able to supervise and solve multiple technologies

Keys to Success

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
• LI-LF1
5 days ago