Responsibilities
IGT is seeking a computer operator in the Richmond, VA, area. This position requires you to be flexible with shifts as it is a 24 / 7 operation.
The position offers competitive wages and shift differential for off-shift hours. It is an entry-level position responsible for general technical support of the data systems for lottery sales systems.
This position is NOT a remote opportunity, so the candidate should be local to the data center site. Candidates should also be flexible when working a day or night shift position.
Data Center shifts are 12 hours, 3 or 4 days per week.
- Provides entry to intermediate-level monitoring and solving for operating equipment for one or more jurisdictions and 24x365 alignment to operational procedures, checklists, policies, and national IT Best Practices.
- Performs intermediate-level solutions of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal direction.
- Monitors logical security through the use of established tools and procedures.
- Performs entry-level solutions of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal direction.
- Accurately performs, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report / file transfers and deliveries, messaging, and jackpot details, system locations / configurations, and internal / external customer requests are completed.
- Appropriately coordinates, executes, validates, tracks, follows up on, and advances internal and external customer requests according to established guidelines.
- Submits recommendations to create and maintain operational procedures and checklists.
- Adheres to service level agreements by following established SLA performance requirements
- Adheres to IT standard methodologies by following established IT best practice performance and audit
SUPPORTS LOCAL TESTING POLICIES AND PROCEDURES
- Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
- Assists in providing informal coaching and mentoring to junior-level operators
Playing for What Matters Most - You!
IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements) :
- Medical benefits day one of being an IGT employee
- 12 paid holidays plus two floating holidays per year
- Three weeks of paid vacation per year, prorated first-year
- 401K with employer match and 100% vested on day one
- Company-paid parental leave, life insurance, short-term disability, and long-term disability
- Gym membership reimbursement, free identity theft protection, and tuition reimbursement
Qualifications
- High School diploma or equivalent required
- IT, technical, or related college degrees or certifications are preferred.
- 1-2 years experience with Service Desk, Help Desk, Call Center, or Customer Service positions
- Essential experience in Microsoft Office (Outlook, Teams, Word, Excel)
TECHNICAL KNOWLEDGE AND SKILLS REQUIRED
Must be able to supervise and solve multiple technologies
Keys to Success
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
- LI-LF1