Director, HR Shared Services

JOB DESCRIPTION

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines :

Oversees the work activities of a team of HR Consultants and has full management responsibility by setting and communicating expectations, providing direction and coaching, facilitating training and development, managing employee performance, and contributing to employee engagement.

Identifies and leads the design, implementation and improvement of standard operating processes to maximize HR Shared Services effectiveness and outcomes.

Specific process areas that will be fully owned by this role include HR budgeting, benefits financials, leave administration, talent acquisition scheduling and background checks, HR compliance and audit support and HR vendor contracting & invoicing.

Serves as an HR Systems key user (Workday, Cornerstone) in support of HR functions and key business partners.

Manages the intake of new work and processes with COE partners, including the assignment and training of work within the team, and establishes department best practices.

Acts as an escalation point to resolve complex issues for COE Services team members.

Manages external resource relationships and staffing, which currently includes outsourced HR Assistant staff who perform talent acquisition scheduling and background checks.

Monitors key trends, evaluates metrics and provides insights, recommending solutions for operational excellence to HR Shared Services Leader.

Partners with COE leaders to establish SLAs. Supports team SLA’s through understanding trends and volume, leads planning for the year and general team operations.

Maintains the highest level of data integrity, flagging and reconciling inconsistencies when appropriate.

May perform additional duties as assigned.

Reporting Relationship

Typically AVP or above

Skills, Knowledge & Abilities

Proven ability to lead and motivate others in accomplishing established goals, builds a strong organization by attracting, managing, developing and retaining top talent.

Excellent interpersonal skills with the ability to effectively interact with staff at all levels and influence at certain levels.

Strong understanding of process development and process improvement techniques and methodologies.

Ability to implement systems, processes and procedures that improve the customer experience.

Excellent analytical and problem solving skills. Thinks creatively to solve problems.

Excellent time management with strong organizational skills and the ability to prioritize and manage work deliverables effectively.

Excellent communication and customer service skills, ability to handle confidential and sensitive information.

Proficient in reporting and metrics.

Experience in mentoring and training others, sets example in teamwork to deliver excellent customer service.

Ability to multi-task and lead by example in a fast changing environment.

Strong knowledge of Microsoft Office suite, HR Systems (i.e. Workday and Cornerstone preferred) and data reporting technologies.

Education & Experience

Bachelor’s degree or equivalent work experience.

Typically a minimum of ten years of experience preferably in Human Resources or Operations roles, including 5 plus years of management experience.

Experience in HR Operations or HR Shared Services is strongly preferred.