job summary : Responsibilities :
Responsibilities :
- Provides excellent Customer Service to customers and agents (internal and external) by responding promptly to all inbound customer calls, faxes and email requests.
- Interacts with all peers and customers in a professional manner
- Works collaboratively in a team setting
- Achieves acceptable Quality scores on all monthly evaluations
- Strives to provide consistent and accurate information to all callers
- Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents
- Maintains acceptable attendance levels throughout the year.
- Consistently meets all data entry and NBIC’s standards of performance requirements to ensure excellent customer service, accurate and professional handling of all requests
- Continually seeks new ways to improve our customer experience and recommends ways of improvement
- Provides clear, easy-to-understand information to policyholders
- Performs additional duties as assigned including mortgage changes, updating customer demographics
Skills : Insurance, Healthcare, Call Center Support, Customer Service, Empathy, CRM, Adapting to Change, Active Listening, Basic Computer Skills, Claims Processing Experience : Experienced2 year(s)
responsibilities :
- Provides excellent Customer Service to customers and agents (internal and external) by responding promptly to all inbound customer calls, faxes and email requests.
- Interacts with all peers and customers in a professional manner
- Works collaboratively in a team setting
- Achieves acceptable Quality scores on all monthly evaluations
- Strives to provide consistent and accurate information to all callers
- Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents
- Maintains acceptable attendance levels throughout the year.
- Consistently meets all data entry and NBIC’s standards of performance requirements to ensure excellent customer service, accurate and professional handling of all requests
- Continually seeks new ways to improve our customer experience and recommends ways of improvement
- Provides clear, easy-to-understand information to policyholders
- Performs additional duties as assigned including mortgage changes, updating customer demographics
qualifications : Experience
Experience
- Experienced
- 2 years
Education
- High School skills :
- Insurance
- Insurance
- Healthcare
- Call Center Support
- Customer Service
- Empathy
- Adapting to Change
- Active Listening
- Basic Computer Skills
- Claims Processing
Claims/CSR (On-Site)
Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents. Achieves First Call Resolution (FCR) on all interactions and leaves a lasting impression with policyholders and agents. Achieves acceptable Quality scores on all monthly evaluation...
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