JOB DESCRIPTION
JOB SUMMARY
The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities.
ESSENTIAL FUNCTIONS OF THE ROLE
- Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
- Registers patient at multiple locations and work multiple areas within the department. Knows the patient flow processes in each area.
Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
- Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as : patient delays, change of schedules Intra-departmentally and Interdepartmentally.
- Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability dues according to financial clearance policies related to existing and bad debt accounts.
Determines patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
- May be accountable for performing cashiering responsibilities according to established policies and procedures; could potentially consume the bulk of the incumbent's responsibilities within the department.
- Assists patients to nursing units by providing directions, personal escort and medical mobility assistance (ex; wheelchairs), when applicable.
- Adheres to compliance with regard to order validations, cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification.
- Appropriately escalates potential service issues to management when necessary.
KEY SUCCESS FACTORS
- Requires good listening and communication skills, and professional telephone etiquette.
- Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
- Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
- Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
- Excellent data entry, numeric, typing and computer navigational skills.
- Basic computer skills and Microsoft Office.
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note : Benefits may vary based upon position type and / or level
QUALIFICATIONS
- EDUCATION - Diploma / GED Equivalent
- EXPERIENCE - Less than 1 Year of Experience
Access Services Representative 2 - PRN
The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities. Verifies patient eligibility for insurance coverage and appropriate b...
Access Services Representative - PRN Nights
The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities. Verifies patient eligibility for insurance coverage and appropriate benefit ...
Access Services Representative - PRN
The Access Services Representative 1 obtains current and accurate demographics and insurance information in order to register patient, verify insurance benefits, and negotiate and collect patient financial responsibilities. Verifies patient eligibility for insurance coverage and appropriate benefit ...
P6 Scheduler
We are seeking a P6 Scheduler, with strong. ...
Remote Customer Service Representative $45 per hour
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed. In-Home Usage Testing is a quick, easy and fun way to make extra cash by tellin...
Receptionist
The front desk receptionist must be enthusiastic and a quick learner. ...
Senior Scheduler (P6)
San Antonio, Texas (if Texas is not suitable, other locations include state of Washington and the Washington D.We are seeking an experienced .As a key member of the project management team, you will be responsible for developing, monitoring, and updating project schedules to ensure timely delivery.Y...
Call Center Customer Service Representative
What are the duties and responsibilities of a Call Center Representative? A Call Center Representative is in charge of answering customer calls, listening to their concerns and solving problems. What makes a good Call Center Representative? A successful Call Center Representative must have an excell...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Administrative Assistant
Kelly Government Solutions is seeking an Administrative Assistant that will provide essential administrative and processing support to a dispersed team based in Belton. Provide administrative support to local team members. Knowledge of administrative procedures and protocols. We offer a variety of f...