A company is looking for a Manager, Contact Center - REMOTE.Key ResponsibilitiesOversee day-to-day operations of the Contact Center, ensuring outstanding member service and compliance with policiesSupervise Contact Center employees, manage performance, and conduct regular meetings to enhance team effectivenessManage vendor relationships and digital contact center solutions to improve member interactions and service qualityRequired QualificationsBachelor's degree in a related field preferred, or equivalent experienceMinimum of four years of experience managing a contact / call center environmentExperience with digital contact center platforms and features such as chatbots and live chatThree or more years of supervisory experience managing direct reportsAbility to manage a remote workforce effectively
Contact Center Operations Manager
A company is looking for a Contact Center Operations Manager to support its growing business operations. ...
Program Manager V Contact Center Technology
In addition to the responsibilities listed below, this technical functional leader is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value for KP; managing evolving strategic priorities and providing strategi...
Contact Center Manager
A company is looking for a Manager, Contact Center - REMOTE. ...
Contact Center Manager
Working knowledge of contact center queue management systems (Amazon Connect, Avaya, Interactive Intelligence, or contact center solutions). Working knowledge of contact center workforce management systems (Aspect eWFM, Nice IEX, etc. Industry knowledge and experience managing contact center KPI’s (...
Contact Center Customer Experience Manager
A company is looking for a Contact Center Customer Experience Manager to oversee customer relationship management and lead a team of customer support supervisors and specialists. ...
Nurse Manager, Contact Center – Remote
The Manager will have knowledge and experience with data analysis related to contact centers, contact center resource management, call quality and compliance, and adverse event and product complaint reporting. The Nurse Manager will have a strong understanding of contact center operations supporting...
Case Manager Utilization RN, 24/hr Day
Acts as a liaison between in-patient facility and referral facilities/agencies and provides case management to patients referred. Per established protocols, reports any incidence of unusual occurrences related to quality, risk and/or patient safety which are identified during case review or other ac...
Travel Nurse RN - Case Manager - $2,625 per week in San Diego, CA
TravelNurseSource is working with Lead Health to find a qualified Case Manager RN in San Diego, California, 92104!. Travel Nurse, Traveler, Contract Nurse - whatever you like to be called, Lead has the perfect position for you! We are looking for a Case Management Registered Nurse (RN) for our clien...
Travel Nurse - Registered Nurse - Case Manager - $2394.8 / Week
TRS Healthcare is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Glendale, CA. TRS Healthcare is seeking a Registered Nurse that is licensed in CA to work in the specialty area of Case Management. ...
Manager, Financial Aid and Special Programs (Inreach and Outreach)
Manager, Financial Aid & Special Programs (Inreach & Outreach). Under general direction, plans, directs, administers, supervises, and participates in the daily operations and activities of financial aid, scholarship, and veterans services programs in the Financial Aid Department; plans, organizes, a...