A company is looking for a Manager, Contact Center - REMOTE.Key ResponsibilitiesOversee day-to-day operations of the Contact Center, ensuring outstanding member service and compliance with policiesSupervise Contact Center employees, manage performance, and conduct regular meetings to enhance team effectivenessManage vendor relationships and digital contact center solutions to improve member interactions and service qualityRequired QualificationsBachelor's degree in a related field preferred, or equivalent experienceMinimum of four years of experience managing a contact / call center environmentExperience with digital contact center platforms and features such as chatbots and live chatThree or more years of supervisory experience managing direct reportsAbility to manage a remote workforce effectively
Contact Center Customer Experience Manager
A company is looking for a Contact Center Customer Experience Manager to oversee customer relationship management and lead a team of customer support supervisors and specialists. ...
Contact Center Manager
Working knowledge of contact center queue management systems (Amazon Connect, Avaya, Interactive Intelligence, or contact center solutions). Working knowledge of contact center workforce management systems (Aspect eWFM, Nice IEX, etc. Industry knowledge and experience managing contact center KPI’s (...
Contact Center Operations Manager
A company is looking for a Contact Center Operations Manager to support its growing business operations. ...
Nurse Manager, Contact Center – Remote
The Manager will have knowledge and experience with data analysis related to contact centers, contact center resource management, call quality and compliance, and adverse event and product complaint reporting. The Nurse Manager will have a strong understanding of contact center operations supporting...
Contact Center Manager
A company is looking for a Manager, Contact Center - REMOTE. ...
Program Manager V Contact Center Technology
In addition to the responsibilities listed below, this technical functional leader is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value for KP; managing evolving strategic priorities and providing strategi...
LVN/LPN Case Manager Assistant
Makes referrals for post-acute services based on needs identified by the RN Case Manager or SW staff assessment and utilizing the electronic Case Management system. The LVN/LPN Case Manager Assistant is responsible to conduct medical necessity screening and work collaboratively with the interdiscipl...
Travel Nurse RN - Case Manager - $1,858 to $2,238 per week in San Diego, CA
TravelNurseSource is working with Fusion Medical Staffing to find a qualified Case Manager RN in San Diego, California, 92108!. Registered Nurse - Case Manager. Case Manager Registered Nurse travel assignment. Client in La Mesa, CA is looking for a Case Manager Registered Nurse to help them out for ...
Travel Nurse - RN - Case Manager - $3375 / Week - Hiring Now
FlexCare Medical Staffing is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Arcadia, CA. ...
Customer Service & Special Events Manager
Under the direct supervision of the Assistant Director Performing Arts & Customer Service, serve as Customer Service & Special Events Executive Manager of the Central Ticket Office. This position has overall responsibility for the day to day Customer Service provided by the Central Ticket Office inc...