Description
The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD.
The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the patient.
This individual responds to patient questions and concerns with a sense of urgency and kindness, both on the telephone and in person and is responsible for all paperwork associated with patient registration.
Essential Functions / Responsibilities
- Greeting and welcoming patients
- Organizing and coordinating patient in-take and other appointments
- Accurately enters / updates patient information in system
- Assisting patients with completion of paperwork when necessary
- Scanning, updating and filing medical records
- Answering phone calls, questions, etc. in a prompt and polite manner
- Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
- Handling cash and co-payments accurately and responsibly
- Providing outstanding customer service to every patient
- Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
Qualifications
- A High School Degree or GED
- Happy, welcoming, and can-do attitude with patients and coworkers
- Experience working in any high-volume / high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
- Excellent verbal, written, and interpersonal communication skills
- Detail-oriented and a team player
- Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
- Flexible / adaptable nature to work in a continuously evolving environment
- Passion for helping others in a healthcare environment
- Ability to effectively interact with physicians, patients and other staff members
- Bilingual language skills required or preferred based on site location.
Physical requirements
Ability to sit and stand for periods of time. Heavy computer use required.
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.
Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender / sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications.
Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview.
Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only.
For information on job scams, visit, or file a complaint at .
Patient Service Representative
A typical LifeVest® patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest®, is ...
Member Service Representative
Member Service Representative who is responsible for serving members, guests, and program participants in a prompt, and courteous manner. A Member Service Representative's primary responsibility is to ensure our members have “the best hour of their day” from the moment they enter our...
Phlebotomist Patient Services Representative - 1st Shift
The Phlebotomist Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine and for insights into life-defining health decisions. Phlebotomist Patient Services Representative performs with confidence, both the forensic a...
Technical Assistant—disability Services
Experience working with students in a student services, client services or equivalent setting. Director of Student Development and Career Services. Part-time Technical Assistant will perform responsibilities related to assisting in the day-to-day operations of Disability Services in the Office of St...
Patient Services Representative/ Scheduler-Imaging
Ensures patient arrival according to schedule and updates patient arrival time when necessary. Greets patients, customers and family in person and by phone in a courteous and timely manner. Collection of patient co-pays and outstanding balances. Offers and assists patients with questionnaires depend...
Home Health Aides - Weekend Availability - Essex County, NJ
Caring Senior Service of Essex County is now hiring New Jersey Certified Home Health Aides! . Are you interested in being part of a team that is dedicated to improving the quality of life of Seniors? Come join our team! Caring Senior Service is hiring Home Health Aides in Verona, West...
Patient Service Representative - OBGYN
Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families. Informs patients of delay in physician schedules, assists with patient comfort while delayed. Contact with patients or patient specimens are possible. Greets visitors, p...
Fee for Service Clinician (Essex, Hudson or Union County)
Catholic Charities of the Archdiocese of Newark is currently seeking a Per Diem – Fee For Service In-Home Clinician for our Partnership for Children program located in Northern NJ, primarily in Union, Essex & Hudson counties. As a Fee for Service Clinician, pay is based o...
Patient Care Representative - Hudson County
The Patient Care Representative (PCR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD. The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the pa...
Patient Services Representative - PRN
At all times ensures a high level of customer service by providing patient confidentiality and care in accordance with the Patient’s Bill of Rights. Serve as the front-line contact person for all incoming patients. Greet, register, schedule and provide general information to patients and/or their fa...