Design Mechanical a Comfort Systems USA Company Colorado
In Colorado, we have three locations : our corporate offices and state-of-the-art fabrication shop in Louisville, and for our mountain region, we have shops in Breckenridge and Vail.
Combined, we have nearly 300 employees and are growing. As a wholly owned subsidiary of Comfort Systems USA, we have a local company feel with the backing of one of the largest mechanical contractors in the country.
Job Title : HVAC Service Manager
Department : Service Field
Reports To : VP of Service
FLSA Status : Non-Exempt (Eligible for Overtime)
Location : Louisville, CO
Wage : $50.00-$65.00 / hr. (Posted salary ranges are made in good faith. Salary may be adjusted depending on the qualifications of the selected candidate)
Benefits Include : Comprehensive Medical, Dental, Vision, FSA / HSA, Matching 401K, Long-Term Disability, Short-Term Disability, Company-Paid Life and voluntary Spouse and child Insurance, AD&D, Employee Assistance Program, PTO, Paid Holidays, voluntary additional insurance / benefits, and other great perks.
Job Summary :
The HVAC Service Manager will oversee the daily operations of our service department. This role manages a team of service technicians, ensures customer satisfaction, and maintains service quality.
The ideal candidate will have a strong background in HVAC systems, excellent leadership skills, and a commitment to providing exceptional service.
Key Responsibilities :
- Manage and lead a team of HVAC service technicians.
- Collaborate and manage Dispatcher with service calls, work orders, and technician schedules
- Ensure all service activities are conducted safely, efficiently, and within budget.
- Monitor job progress, provide technical support, and deliver high-quality service.
- Assist and perform repairs, overhauls, and start-ups of commercial HVAC systems, preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers.
- Assist with reviewing and approving quotes.
- Develop and maintain strong relationships with clients to ensure customer satisfaction.
- Conduct regular performance evaluations and provide training and development for service technicians.
- Oversee inventory management, ensuring adequate stock of parts and equipment.
- Handle customer inquiries, complaints, and service requests promptly and professionally.
- Implement strategies to enhance customer satisfaction
- Implement and maintain service policies, procedures, and best practices.
- Prepare and present regular reports on service department performance.
- Address and rectify any quality or performance issues.
Qualifications :
- Minimum of five years of experience in commercial HVAC service, with at least three years in a managerial role.
- Strong technical knowledge of commercial HVAC systems.
- Solid understanding of financial management and budgeting.
- Excellent customer service and communication skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in using service management software and other relevant tools.
- HVAC certification is preferred.
- Must have an EPA Certification.
- Ability to analyze data and implement strategic improvements.
- Familiarity with safety regulations and compliance standards.
- Proficient in using service management software and tools.
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Valid driver’s license and clean driving record under company policy