HVAC Service Manager

Design Mechanical a Comfort Systems USA Company Colorado

In Colorado, we have three locations : our corporate offices and state-of-the-art fabrication shop in Louisville, and for our mountain region, we have shops in Breckenridge and Vail.

Combined, we have nearly 300 employees and are growing. As a wholly owned subsidiary of Comfort Systems USA, we have a local company feel with the backing of one of the largest mechanical contractors in the country.

Job Title : HVAC Service Manager

Department : Service Field

Reports To : VP of Service

FLSA Status : Non-Exempt (Eligible for Overtime)

Location : Louisville, CO

Wage : $50.00-$65.00 / hr. (Posted salary ranges are made in good faith. Salary may be adjusted depending on the qualifications of the selected candidate)

Benefits Include : Comprehensive Medical, Dental, Vision, FSA / HSA, Matching 401K, Long-Term Disability, Short-Term Disability, Company-Paid Life and voluntary Spouse and child Insurance, AD&D, Employee Assistance Program, PTO, Paid Holidays, voluntary additional insurance / benefits, and other great perks.

Job Summary :

The HVAC Service Manager will oversee the daily operations of our service department. This role manages a team of service technicians, ensures customer satisfaction, and maintains service quality.

The ideal candidate will have a strong background in HVAC systems, excellent leadership skills, and a commitment to providing exceptional service.

Key Responsibilities :

• Manage and lead a team of HVAC service technicians.
• Collaborate and manage Dispatcher with service calls, work orders, and technician schedules
• Ensure all service activities are conducted safely, efficiently, and within budget.
• Monitor job progress, provide technical support, and deliver high-quality service.
• Assist and perform repairs, overhauls, and start-ups of commercial HVAC systems, preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers.
• Assist with reviewing and approving quotes.
• Develop and maintain strong relationships with clients to ensure customer satisfaction.
• Conduct regular performance evaluations and provide training and development for service technicians.
• Oversee inventory management, ensuring adequate stock of parts and equipment.
• Handle customer inquiries, complaints, and service requests promptly and professionally.
• Implement strategies to enhance customer satisfaction
• Implement and maintain service policies, procedures, and best practices.
• Prepare and present regular reports on service department performance.
• Address and rectify any quality or performance issues.

Qualifications :

• Minimum of five years of experience in commercial HVAC service, with at least three years in a managerial role.
• Strong technical knowledge of commercial HVAC systems.
• Solid understanding of financial management and budgeting.
• Excellent customer service and communication skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in using service management software and other relevant tools.
• HVAC certification is preferred.
• Must have an EPA Certification.
• Ability to analyze data and implement strategic improvements.
• Familiarity with safety regulations and compliance standards.
• Proficient in using service management software and tools.
• Willingness to work flexible hours, including evenings and weekends, as needed.
• Valid driver’s license and clean driving record under company policy
30+ days ago