Company Description
Pay Rates Starting between : $ - $ / hour
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces.
Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins.
Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today.
Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Military encouraged to apply.
Job Description
Top Company Benefits :
- Weekly Pay
- $10 / week health plans
- Paid time off
- Tuition Assistance
- Wellness Program
- Professional development
- 401(k) retirement savings plan
- Paid parental leave
The purpose of this job is to respond to call center incoming calls and emails ensuring a superior guest experience.
Essential Functions
- Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation
- Accept parking reservations and process payment for various services offered
- Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company
- Maintain knowledge of all services offered at company Travel Centers
- Maintain working knowledge of all company software aligned with guest or team member needs
- Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
- Ensure all activities are in compliance with rules, regulations, policies, and procedures
- Complete other duties as assigned
Qualifications
- High school diploma or equivalent certification required
- Experience in retail operations or call center preferred
- Intermediate Microsoft Office skills
- Bi-lingual in Spanish preferred
- Ability to manage negative guest sentiment while maintaining a positive and high-energy work environment
- Ability to handle difficult issues and complaints while exemplifying guest service
- Problem solving skills
- Written and verbal communication skills
- Strong guest service skills and the ability to exhibit empathy
- Ability to adapt to change and willingness to take on new tasks
- Strong interpersonal skills
- Champion change
- Demonstrate a passion for delivering a positive customer experience
- Demonstrate professionalism and expertise in an ever-changing environment
Additional Information
- Medical, Dental, and Vision insurance
- Adoption Assistance
- Flexible Spending Account
- Extensive Training Program
Guest Services Representative
Essential Duties and Responsibilities include the following:Performs opening and closing Guest Services procedures. Communicates effectively with Guest Services Manager and Greeters. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports). Rick Hendrick ...
Guest Services Representative
Performs opening and closing Guest Services procedures. Communicates effectively with Guest Services Manager and Greeters. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports). Ensures friendly and receptive environment for guests and provides adminis...
Guest Services Representative
Performs opening and closing Guest Services procedures. Communicates effectively with Guest Services Manager and Greeters. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports). Ensures friendly and receptive environment for guests and provides adminis...
Representative I, Guest Services
Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling peo...
Representative I, Guest Services
Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation. Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company. Our energy and logistics d...
Guest Services Representative
Performs opening and closing Guest Services procedures. Communicates effectively with Guest Services Manager and Greeters. Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports). Ensures friendly and receptive environment for guests and provides adminis...
Representative I, Guest Services
Respond to all incoming phone calls and emails received by the Guest Services department resulting in resolution or escalation. Maintain a working knowledge of all policies and procedures within the Guest Services department as well as other departments within the company. The purpose of this job is...
Guest Service Representative
Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Guest S...
Guest Service Representative
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Guest Service Representative/Spa Coordinator
We are looking for a highly motivated full-time or part-time Guest Service Spa Coordinator to be a part of our growing day spa/med spa. Our Front Office Coordinator is at the heart of our operations and involves extensive customer service, multitasking, and communication skills. Checking guests in a...