Job Title : Call Center Customer Service Agent
Company : Icon V
Location : Miami, FL
About Icon V :
Icon V Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights.
Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients.
Icon V is currently seeking a highly motivated and customer service-oriented individual to join our team as a Call Center Customer Service Agent.
In this role, you will be responsible for providing exceptional support to our customers and ensuring their satisfaction with our products and services.
Responsibilities
- Answering incoming calls and assisting customers with inquiries and concerns
- Providing exceptional customer service and ensuring high customer satisfaction
- Troubleshooting and resolving customer issues effectively and efficiently
- Documenting all customer interactions accurately and thoroughly
- Following established procedures and protocols when handling customer inquiries and requests
- Maintaining a high level of product knowledge to effectively address customer questions and concerns
Requirements
- High school diploma or equivalent
- Proven experience in a customer service role is preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Familiarity with call center systems and software is a plus
- Proficient in computer applications such as Microsoft Office
Benefits :
- Competitive salary
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Professional development opportunities
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