Customer Service Expediting Specialist

Customer Service Expediting Specialist

• Location : Dallas, TX
• Pay : $22 / hour
• Schedule : Mon-Fri, 7 : 30 AM 4 : 00 PM

Overview :

Process orders. Quote pricing, stock, and lead times. Set up new accounts and / or update client info. Track shipments. Process payments.

Assist showrooms and outside sales reps with inquiries and customer service requests. Verify tax resale certifications. Proactively recognize cross selling opportunities for discontinued and out-of-stock items.

Act as primary point of contact for back orders, returned an / or damaged goods, facilitating customer complaints and resolving problems.

Ability to analyze relevant supply-chain data, along with methods to predict and improve issues pertaining to warehouse logistics.

Provide feedback on the general functioning of the department as required and make suggestions for improvement.

Essential Duties and Responsibilities :

Customer Success

• Professionally and pleasantly addresses customer inquiries and concerns
• Timely responds to customers and sales reps’calls and emails related to orders, stock availability, payments, client issues, sample requests, etc.
• Works with customers, sales reps, and vendors on the pricing of goods for special / large orders
• Follow-ups with customers and sales reps to close open estimates / quotes in our system-to close of sale
• Responds to request for information, proposals, and other agreements

Order Processing

• Ensures product availability prior to order processing
• Uses QuickBooks to process client orders
• Reviews orders for completeness
• Drafts invoices, contracts, and other shipment documents
• Monitors delivery dates
• Track’s product inventory and alerts relevant departments when materials are low
• Provides stock checks and product specification info as requested
• Receives and processes checks and credit card payments for orders
• Manages any changes to orders
• Assists in the maintenance of CRM with data entry and data spreadsheets
• Assists Sampling Department by allocating stock in QuickBooks for goods in the warehouse

Vendor Relations

• Orders goods from vendors / mills as needed to meet sampling needs and product orders
• Locates alternate materials if an originally selected item is not in stock
• Sources products outside normal product lines
• Maintains positive vendor relations
• Tracks and manages any vendor issues including;pricing, product quality, outages, and service levels
• Collaborates with shipping department to schedule shipments and needed shipping documentation

Cross-trains and participates in all activities across the client’s organization as necessary

Other duties as assigned

Qualifications :

• College degree in business-related study is preferred but not required
• 2-6 years of customer support experience and / or managing vendor relationships
• Experience in the wholesale textile industry is highly preferred but not required
• Experience processing orders in QuickBooks or similar software is required
• Experience with supply-chain and logistics is preferred, but not required
• Excellent phone and written communication skills
• Superior project management, time management, multi-tasking, and organizational skills
• Ability to build collaborative relationships
• Innate customer orientation
• Problem / situation analysis
• Computer sills including Microsoft Office, Word, Excel, and Outlook
• Client Relationship Management (CRM) system experience is strongly preferred

Physical Demands :

• Must be able to lift up to 20 lbs
• Stooping, bending, squatting, and kneeling
30+ days ago