Job Summary :
Provide quality maintenance and repair of printers, copiers and MFDs (multi-function devices) at all LCC locations.
Troubleshoot printing, copying and scanning failures at the machine level. Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.
Properly maintain and inventory all printers, copiers, MFDs, parts and support equipment. Take leadership in communicating equipment problems and solutions to the TSS director, CIO, other ITS team members, and outside vendors (when needed).
Coordinate with Data Center and Network teams for device configuration (IP address, netmask, etc.). Must be able to problem solve, read, and comprehend technical information and possess outstanding customer service skills.
Regular on campus presence is expected for all LCC employment. Any flexible work schedules and / or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.
Required Qualifications :
Associate’s Degree in computer related discipline or an equivalent combination of experience and technical / computer education.
Demonstrated experience in computer technical support with progressive increases in responsibilities.
Preferred Qualifications :
Three years’ experience in computer technical support with progressive increases in responsibilities.
Lansing Community College is an equal opportunity, educational institution / employer.
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