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Contact Center Operations Supervisor

VirtualVocations
Saint Paul, Minnesota, United States
Full-time

A company is looking for a Supervisor, Contact Center Operations.Key ResponsibilitiesOversees daily operations of contact center teams to ensure customer satisfaction and complianceMonitors interactions and metrics to maintain performance, quality, and efficiency standardsProvides training and coaching to staff and evaluates team performance for improvement opportunitiesRequired QualificationsBachelor's degree required4+ years of related experience or equivalent knowledge and skillsAbility to prioritize and manage time effectivelyExperience in training and coaching staffFamiliarity with compliance requirements in contact center operations

12 days ago
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