A company is looking for a Contact Center Operations Analyst II to analyze and improve contact center operational processes.
Key ResponsibilitiesAnalyze contact center data to identify risks and prepare reports for managementDevelop and implement strategic business solutions based on data analysisCreate and maintain dashboards to assess operational performance and identify improvement opportunitiesRequired QualificationsBachelor's degree and 2-4 years of related experienceExperience in a contact center environment with data analysis expertiseProficiency in Microsoft Excel and Power BIAbility to work PST hoursEquivalent experience may be considered in lieu of formal education
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A company is looking for a Contact Center Operations Analyst II to analyze and improve contact center operational processes. ...
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