Maintain control of the assigned table game at all times. Ensure quality customer service and a favorable gaming experience for customer.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assisting guest with seating and chip distribution.
- Deal the game and monitor the monies on the table at all times.
- Control gaming cards and equipment.
- Monitor customer play for cheating scams and suspicious variations in play.
- Answer questions about game rules and casino policies.
- Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
- Have complete knowledge of all casino events and promotional activities, and assist as needed.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
KNOWLEDGE, SKILLS & ABILITIES
- Strong verbal and written communication skills.
- Experience with Microsoft Word and Excel preferred. Ability to learn other Security specific programs.
- Strong attention to detail when examining guest identification and behavior.
- Must be able to obtain and maintain a valid state gaming license
- Must have valid state driver’s license
- High School Degree or GED equivalent preferred.
PHYSICAL DEMANDS & WORK ENVIRONMENT
- Ability to stand for long periods of time.
- Frequent pushing, pulling, bending and walking.
- Intermittent sitting at a desk or company vehicle.
- Work area is both indoors and outdoors and subject to variable temperatures.
- Moderate noise and bright lights.
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