Maintain control of the assigned table game at all times. Ensure quality customer service and a favorable gaming experience for customer.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assisting guest with seating and chip distribution.
- Deal the game and monitor the monies on the table at all times.
- Control gaming cards and equipment.
- Monitor customer play for cheating scams and suspicious variations in play.
- Answer questions about game rules and casino policies.
- Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
- Have complete knowledge of all casino events and promotional activities, and assist as needed.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
KNOWLEDGE, SKILLS & ABILITIES
- Strong verbal and written communication skills.
- Experience with Microsoft Word and Excel preferred. Ability to learn other Security specific programs.
- Strong attention to detail when examining guest identification and behavior.
- Must be able to obtain and maintain a valid state gaming license
- Must have valid state driver’s license
- High School Degree or GED equivalent preferred.
PHYSICAL DEMANDS & WORK ENVIRONMENT
- Ability to stand for long periods of time.
- Frequent pushing, pulling, bending and walking.
- Intermittent sitting at a desk or company vehicle.
- Work area is both indoors and outdoors and subject to variable temperatures.
- Moderate noise and bright lights.
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Maintain control of the assigned table game at all times. Deal the game and monitor the monies on the table at all times. Answer questions about game rules and casino policies. Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necess...
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