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Director of Client Support

VirtualVocations
Burbank, California, United States
Full-time

A company is looking for a Director of Client Support to lead and enhance their client support organization.Key Responsibilities : Build and manage a world-class support team focused on client satisfactionAnalyze data to identify trends and develop corrective action plansEnhance support processes and implement technology to improve client experiencesRequired Qualifications : 12+ years of experience in technical support, account management, or customer serviceBackground in enterprise customer success or account managementMBA and / or prior strategy consulting experience preferredExperience managing and exceeding support KPIs and technical support metricsProven management and relationship management experience

1 day ago
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