Credit & Collections Specialist

Job Description

Job Description

Style Crest is seeking a a proactive and detail-oriented Credit and Collections Specialist to join our dynamic team. In this role, you will be responsible for coordinating the collection of assigned customer accounts while creating and maintaining credit lines within established authority limits.

Your expertise will play a vital part in facilitating timely order releases and minimizing the company’s financial risk.

We pride ourselves on delivering exceptional customer service, and you will be instrumental in upholding this standard with both internal and external customers.

If you are dedicated to building strong relationships and ensuring financial accuracy, we encourage you to apply and help us drive success through effective credit management.

Style Crest has a 50-year tradition of growth and innovation in the building products industry. The organization has a commitment to the manufactured housing industry and the residential exterior cladding market with an extensive product offering and a dedicated service platform that customers count on to support the success of their businesses.

Responsibilities

• Driving resolution of delinquent accounts and initiating collection activity by contacting each assigned account.
• Researching disputed delinquent account balances and achieving resolution though appropriate business channels.
• Developing relationships with customers, SCI internal departments, and associates. Communicating frequently with associates at all levels of the organization including sales, customer service, accounting, and senior management as required.
• Responsible for customer requests for correspondence including copies of statements, invoices, credit memos and PODs. Timely, reviews orders on hold to release according to the company policy and procedure.
• Interacting often with sales team at all levels for account collection / resolution.
• Maintaining accurate customer files, keeps track of name changes, address changes, and mailing attention for assigned accounts.
• Analyzing credit data and financial statements of individuals or businesses to identify the degree of risk involved in lending money or extending credit.
• Maintaining a thorough understanding of key financial ratios (Current, Quick, Working Capital, DSO, DPO, Debt / Equity, etc.

and how to interpret them regarding credit line setting.

• Understanding how to calculate and review liquidity, profitability, and credit histories
• Responsible for clear documentation of all correspondence with customers, in the operating system’s notes module.
• Providing periodic updates / reports for management where required.
• Developing positive business relationships, internally as well as externally, working closely with customer service, outside sales, and DC managers.
• Assisting n special projects as requested. Providing additional support in other areas of the department or company as assigned.

Requirements

Experience : 3-5 years of commercial credit and collection experience in a MFG / distribution environment. Prior success in handling a collection portfolio of high volume, delinquent accounts in a commercial setting.

Proven ability to establish policies & procedures. Experience working with Epicor and P21 preferred.

• Education : High school diploma or equivalent. College level courses preferred.
• Organization : Ability to prioritize and keep organized. Experience with a high volume of customers and time sensitive shipping schedules.
• Communication skills : Customer focused. Adept at managing difficult situations. Strong verbal and written communication skills.

Can build credibility within an organization and with customers. Good business reasoning and the ability to negotiate.

• Problem Solving : Strong problem-solving skills including root cause identification and continuous improvement.
• Job Knowledge : Possesses / develops knowledge regarding products, procedures, and policies, understands critical issues affecting the organization.

General knowledge of alternative credit processes and guidelines. Sound financial, analytical, and decision-making capabilities.

• Judgment : Exhibits sound and accurate judgment.
• Teamwork : Capable of balancing team and individual responsibilities; provides and welcomes feedback. Able to foster a strong team environment.
• Interpersonal Skills : Resolves conflict; maintains confidentiality; and has good listening skills. Maintains composure and is receptive to new ideas and feedback.

Detailed-oriented, accurate, reliable, customer focused individual.

• Follow-through : Excellent follow-through skills. Self-motivated with the ability to multi-task.
• Goal driven : Able to create and achieve goals related to portfolio management.
• Phone manner : Must be experienced in effective and detailed commercial collection protocols.
• Productivity Software : Working knowledge of Outlook, Teams, Word, and Excel. Ability to format, sort, sum, multiply and create simple formulas in excel a must.

Functional knowledge and heavy usage of pivot tables and VLOOKUP functions required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Vacation and Personal Time
• Short Term & Long Term Disability
• 401K with Company Match
• Paid holidays

Our company is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.

We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation.

Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.

This is an on-site position located in Fremont, Ohio. Typical business hours are Monday through Friday, 8am to 5pm.