IT Service Desk Technician

VirtualVocations
Santa Clara, California, United States
Full-time

An organization is seeking an IT Service Desk Technician.Key Responsibilities : Provide prompt and professional responses to usersServe as the initial point of contact for troubleshooting hardware / software issuesAccurately document user information and troubleshooting steps in the ticketing systemRequired Qualifications : High school diploma with 1+ year experienceU.

S. Citizen with the ability to obtain and maintain a public trust security clearanceOverall understanding of Help Desk operations and technical phases of the jobWindows technical skillsFlexibility to work different shifts, weekends, and holidays as needed

3 days ago
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