Patient Services Manager 2

Unit Description

Sodexo is seeking a Patient Services Manager 2 for Holy Family Hospital at Merrimack located in Haverhill, MA . In this role, you will report to the Food GM, and be part of the leadership team overseeing a team of frontline staff.

The Manager will support all patient related food services. In this role, we need an individual who is able to be available for a varying schedule, including some closing (approx 8pm) and mid-day shifts.

Holy Family Hospital is a 310-bed full service, acute care hospital with two campuses located in Methuen and Haverhill, Massachusetts.

Both locations provide comprehensive inpatient medical / surgical units, outpatients, and 24.7 emergency services, including eICUs, behavioral health units, cardiac telemetry and critical care service lines.

Our Haverhill campus offers all private rooms and our Methuen campus offers a new state-of-the-art catheterization suite and joint Center of Excellence named as a Blue Cross Blue Shield Blue Distinction+ Center for Knee and Hip Replacement.

The successful candidate will :

• handle daily patient meal rounding, interacting with patients and nursing staff
• collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience
• perform tray assessments to ensure food quality, presentation and tray accuracy
• maintain effective communication with patients and families to ensure high satisfaction level
• ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily

Is this opportunity right for you? We are looking for candidates who :

• have a work history demonstrating strong employee engagement and supervisory experience
• are experienced in effectively leading a team, including training and performance management
• can manage multiple priorities while maintaining a high level of customer service and have the flexibility to take on additional responsibilities as needed

Learn more about Holy Family Hospital here :

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Not the job for you?

At Sodexo, we offer Culinary positions in a variety of business segments, including Corporate, Schools, Campus, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. . .

Working for Sodexo :

At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.

Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include :

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experience

Basic Management Experience - 2 years

Basic Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Sodexo is an EEO / AA / Minority / Female / Disability / Veteran employer.