Position Summary
Responsible for providing system and process / workflow training to one or more of the following areas as part of a Clinically Driven Revenue Cycle : Corporate Business Services (CBS) Patient Accounting teams, Patient Access, HIM & Coding, McLaren Medical Group and Ancillary departments throughout the McLaren organization.
Also, serves as a member of the McLaren CBS Process Excellence team and provides training and onboarding for new Corporate / CBS employees.
Position is partially remote. May require travel to hospital sites as needed.
Essential Functions and Responsibilities as Assigned :
Provides Cerner Millennium and Experian application and process / workflow training.
Identifies recurring challenges or issues with end users, and develops job aids, user guides, workshops, e-learning, and / or curriculum to address gaps in understanding.
Acts as a liaison to all supporting departments to ensure consistency of system usage, workflows, and training materials.
Assists department managers to identify Super Users; train and work with Super Users when training new workflows and have them assist in identifying process or workflow issues.
Engages in coaching, feedback, and performance improvement strategies for underperforming staff. Ensure staff have access to necessary policies, procedures, training and other tools and resources necessary to complete their responsibilities.
Consults with internal stakeholders to conduct needs assessments, evaluate, and make recommendations for training and development solutions, partners with departments regarding training needs, delivery, and scheduling requirements.
Collects and manages individual course logistics, scheduling, class enrollments, course completions, and evaluations, grading classes within LMS systems.
Identify and forecast training trends to identify future curriculum development and programmatic improvements.
Qualifications : Required :
Required :
- Bachelor’s Degree in Healthcare Administration, Business Administration, Organizational Development, Human Resources or a related field or enrolled in a bachelor’s program
- One year of training, revenue cycle and / or project management experience.
- One year experience in delivery of virtual training (Microsoft Teams) and Instructor led training.
Preferred :
- Three years in patient accounting, patient access or HIM & Coding
- One year of experience with Cerner EMR
Equal Opportunity Employer of Minorities / Females / Disabled / Veterans
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