Description
What You’ll Do
- Prep for and facilitate Ace Handyman University
- Provide backup for GOLive travel when demand requires.
- Co-facilitate Office Manager University when needed as back up.
- Responsible for utilizing the team to execute all training initiatives.
- Provide 1 : 2 : 1 support bi-monthly to team members discussing Training Department assignments and assisting in time and project management.
- Evaluate current Franchise Training Specialist Team in the field for GOLive content, resulting in cross-training of Team for continuity.
- Work with team to evaluate current customers who have adopted / implemented new ideas into their businesses which could result in new Best Practices for the system.
- Work with the Learning & Development Specialist to develop and roll-out interdepartmental trainings via live presentations and the Learning Management System.
- Conduct weekly Team Meetings and weekly Onboarding / Strategic Meetings
- Manage departmental ticketing system and assignment.
- Partner with the Learning and Development Specialist to create and insert content into the LMS that is relevant and timely for onboarding.
- Oversee vetting process for new vendors valuable to our customer’s systemwide.
- Assist in Onboarding any new Training Team members as requested by Director of Training
Required Skills
- Degree in Education or Business.
- Store Operations experience, specifically with Onboarding or Opening new Store locations.
- Background in training and / or education with a strong understanding of adult learning theory, experience with classroom & webinar facilitation, and curriculum writing.
- People management and scheduling experience.
- Proficient in Microsoft Power Point, Teams, and Office 365 Suite.
- Software experience preferred but not required : ServiceTitan, Monday.com, HubSpot, & Power BI.
- Excellent communication, critical thinking, multi-tasking, analytical, organizational, and problem-solving skills required.
- Must have a attitude and be adaptive to the growing team helping the company go from Good to Great.
- Ability to continually challenge and improve processes by easily identifying opportunities for growth and develop strategies for execution.
- Ability to travel up to 25% of the time.
- Must be a high producer in autonomous working situations and a self-motivator, including excellent time management skills.
Compensation Details :
- 401(k) retirement savings plan with matching contributions (once eligibility requirements have been met)
- Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
- Paid time off & paid holidays (depending on role and month of hire)
- AHHS invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review.
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