Training Operations Manager

Description

What You’ll Do

• Prep for and facilitate Ace Handyman University
• Provide backup for GOLive travel when demand requires.
• Co-facilitate Office Manager University when needed as back up.
• Responsible for utilizing the team to execute all training initiatives.
• Provide 1 : 2 : 1 support bi-monthly to team members discussing Training Department assignments and assisting in time and project management.
• Evaluate current Franchise Training Specialist Team in the field for GOLive content, resulting in cross-training of Team for continuity.
• Work with team to evaluate current customers who have adopted / implemented new ideas into their businesses which could result in new Best Practices for the system.
• Work with the Learning & Development Specialist to develop and roll-out interdepartmental trainings via live presentations and the Learning Management System.
• Conduct weekly Team Meetings and weekly Onboarding / Strategic Meetings
• Manage departmental ticketing system and assignment.
• Partner with the Learning and Development Specialist to create and insert content into the LMS that is relevant and timely for onboarding.
• Oversee vetting process for new vendors valuable to our customer’s systemwide.
• Assist in Onboarding any new Training Team members as requested by Director of Training

Required Skills

• Degree in Education or Business.
• Store Operations experience, specifically with Onboarding or Opening new Store locations.
• Background in training and / or education with a strong understanding of adult learning theory, experience with classroom & webinar facilitation, and curriculum writing.
• People management and scheduling experience.
• Proficient in Microsoft Power Point, Teams, and Office 365 Suite.
• Software experience preferred but not required : ServiceTitan, Monday.com, HubSpot, & Power BI.
• Excellent communication, critical thinking, multi-tasking, analytical, organizational, and problem-solving skills required.
• Must have a attitude and be adaptive to the growing team helping the company go from Good to Great.
• Ability to continually challenge and improve processes by easily identifying opportunities for growth and develop strategies for execution.
• Ability to travel up to 25% of the time.
• Must be a high producer in autonomous working situations and a self-motivator, including excellent time management skills.

Compensation Details :

• 401(k) retirement savings plan with matching contributions (once eligibility requirements have been met)
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Paid time off & paid holidays (depending on role and month of hire)
• AHHS invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review.
30+ days ago