Job Description :
Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.
At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
At GDIT, people are our differentiator. As a Customer Service Support Specialist, you will help ensure today is safe and tomorrow is smarter.
Our work depends on a Customer Service Support Specialist joining our team.
HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE :
- Windows Operating System : Perform system diagnosis, troubleshooting, system administration and configuration of different flavors, and versions of Microsoft Windows Operating System.
- Broad Technical and Analytical Competency : Keep abreast of technology developments, learn new hardware and software, comprehend product limitations, analyze technical issues, and communicate technical information clearly to clients.
- Organizational Competency : Follow technical instructions, multi-task, prioritize and schedule work, and meet established deadlines.
REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE :
The Contractor shall have the following required skills, certifications and demonstrated experience :
- Demonstrated experience in customer service
- Demonstrated experience in technical support service
- Demonstrated experience in system administration for Windows and Linux systems
- Demonstrated experience trouble-shooting hardware, telephony, and video
- Demonstrated experience deploying and testing hardware and software
- Demonstrated experience using an enterprise ticketing system
- Demonstrated experience working with Windows Operating Systems
- Demonstrated experience working with Linux Operating Systems
- Demonstrated knowledge of LAN / WAN architectures and troubleshooting
- Demonstrated working knowledge with VPN clients such as Cisco VPN and others HIGHLY
DESIRED SKILLS AND DEMONSTRATED EXPERIENCE :
Skills and demonstrated experiences that are highly desired but not required to perform the work include :
- Demonstrated exceptional security practice in working with Restricted Handling (RH) data
- Experience working with special systems such as FSA3 and FiCE
- Trained and Certified as a Data Transfer Officer
- Trained and Certified as a Krypto handling technician
- Trained to support special Back Room requirements
- Advanced training in FSA3 and FiCE architecture and in associated troubleshooting procedures
WHAT YOU’LL NEED TO SUCCEED :
- Education : Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- Required Experience : 3+ years of related
- Security Clearance Level : TS / SCI with Polygraph
- Location : Dulles, VA - On Customer Site
- U.S. Citizenship Required
GDIT IS YOUR PLACE :
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Rest and recharge with paid vacation and holidays
The likely salary range for this position is $75,582 - $102,258. This is not, however, a guarantee of compensation or salary.
Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Scheduled Weekly Hours :
Travel Required : Less than 10%
Less than 10%
T elecommuting Options :
Onsite
Work Location : USA VA Herndon
USA VA Herndon
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