$22.00 to $25.00 per hour.
Statement of Purpose :
The IRD Supervisor is responsible for answering the IRD phone in a timely and polite manner in order to take a guest's order in accordance with Jean-Georges' standards.
Upsells sides, desserts and beverages to enhance company profitability.
Enters orders into computerized system and settles check upon delivery of the order.
The IRD Order Taker must ensure the accuracy of the order and proper communication to the team, as well as other duties that may be assigned.
Primary Duties :
- Answer questions on menu selections, and check with kitchen staff.
- Answer guest questions or concerns.
- Place and log call back for IRD order.
- Notify guests and management of delays in service and delivery.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Maintain cleanliness of work areas throughout the day.
- Record transaction at time of order.
- Complete all closing reports.
- Process all payment methods.
- Develop and maintain positive working relationships with others, and support team to reach common goals.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette in accordance with Jean-Georges standards.
- Full menu knowledge of Jean-Georges inspired menu.
- Ability to organize and handle multiple tasks at one time.
- Cash handling and proper check opening, input and closing using MICROS system.
Position Characteristics :
Displays a pleasant and cheerful disposition.
Able to communicate professionally and effectively with both guests and staff.
Must maintain a high level of integrity.
Is able to adapt in difficult situations, solve problems and make decisions when necessary.
Shows an eagerness and capacity to learn.
Can be relied upon to complete tasks.
Education and Experience :
Customer service; Basic computer skills; enthusiasm for hospitality.
Other :
Available to work late nights, holidays and long shifts if necessary.
Must be able to stand and or walk for long periods of time without sitting.
Overnight In Room Dinning Supervisor
We are seeking an experienced and detail-oriented overnight In-Room Dining Supervisor to assist our in-room dining team and ensure exceptional service delivery. Maintain comprehensive knowledge of food and beverage products, including plating descriptions and allergens. Capable of working ...
In-Room Dining Assistant Manager
The In-Room Dining Assistant Manager plays an important role in overall in-room guest experience, and has crucial responsibility in ensuring excellent first and lasting impressions for each guest. They are responsible for overseeing the private in-room dining department to ensure guests’ needs...
In-Room Dining Supervisor
The IRD Supervisor is responsible for answering the IRD phone in a timely and polite manner in order to take a guest's order in accordance with Jean-Georges' standards. Cash handling and proper check opening, input and closing using MICROS system. Maintain cleanliness of work areas throughout the d...
Dining Room Supervisor
Responsible for participating in interviewing, hiring, scheduling, in-service training, evaluating, and terminating of all Dining Services staff. Ensure that all meals are nutritious, palatable, and satisfying by overseeing the preparation and serving of all meals and snacks. Inventory and order all...
In Room Dining Manager
The In Room Dining Manager will lead all aspects of the business while transforming the current in-room dining offerings to be more desirable and marketable. The In Room Dining Manager will ensure that the operations run smoothly and efficiently in In-Room Dining. Minimum 3 years' experience in a lu...
In Room Dining Manager
The In Room Dining Manager will lead all aspects of the business while transforming the current in room dining offerings to be more desirable and marketable. The In Room Dining Manager will ensure that the operations run smoothly and efficiently in In-Room Dining. Minimum 3 years' experience in a lu...
PM/Overnight In-Room Dining Server
To ensure the overall cleanliness of the In Room Dining station area. The IRD Server is responsible for serving food and beverage items in guest rooms or residences and for the delivery of amenities. Responsible for taking mini bar inventory. Promote team work within the restaurant creating a positi...
Assistant In Room Dining Manager
The Assistant In-Room Dining Manager oversees the operations and the in-room dining experience for all guests, and ensures guest satisfaction with service, order taking, delivery, as well as menu and beverage descriptions. Oversee and assist daily operations (morning, evening, overnight), cleaning d...
Assistant In-Room Dining Manager
Responsible for coordinating individual station and communicating with front and back of house personnel to provide a Room Service experience that exceeds guest expectations. Ensure the highest levels of organization are maintained in the dining room and bar at all times, without exception. Continua...
Dining Room Supervisor
Responsible for participating in interviewing, hiring, scheduling, in-service training, evaluating, and terminating of all Dining Services staff. Ensure that all meals are nutritious, palatable, and satisfying by overseeing the preparation and serving of all meals and snacks. Inventory and order all...